NIS 2014 install, unable to proceed with Norton Account

Hi,

 

I’m on dialup. Windows 7 Professional.  The new 21. version never did download from Norton and I have Automatic download turned on. I received a couple patches with LU, but not the new version.

 

I updated NIS 2013 (20.1.0.24) by over-installing NIS 2014 (21.0.1.0.18) Sunday 8:00 p.m. into Monday 8:45 p.m. A total of 24 hours installing, updating, and some failed to update, so LU again!!!!

 

After entering my product key from a retail purchased CD it said it had been successfully activated (366 days). However. When it asked for my email address to complete "registration"(?)/activation, I typed in my email address, I tried  this several times, and it kept saying "We are unable to proceed with Norton Account at this time. Please try again later." This update is not appearing in My Account, it still had the expiration of 12/22/13.

 

Today it was still 366 days. I tried this activation again today and it showed it had been successfully activated, again, and then changed to 365 days. After entering my email address, it still said unable to proceed. It still is not appearing in My Account and says expiration 12/23/13. The same thing happened last year.

 

Do I need to do anything further or am I good to go? Does it matter if its in My Account or not? Its says 365 days remaining in my program interface.

 

Thanks.

 

Judy