Yes, I have scanned both local and external drives twice and neither have any infection as per NIS. If you or others have not observed similar response from NIS for the same file, guess this Trojan is hiding somewhere in my system. Am out of town so won't take major steps like reinstallation of OS. Sure, will take help from my IT expert in office first thing when I return. Only hope my system doesn't croak before that, or worse, send infected files FROM my system to others I may email.
Didn't notice any removal tool for this one on Norton / Symantec website, so just taking my chances for now :-(
Unless your IT expert is also a Malware Removal Expert, you might be better off going to one of the sites I listed. If your IT guy tries this and that, it could make any possible infection harder to remove if you do go to a malware expert.
@peterweb
Well, I am not geek or an IT expert so can't guess what my IT expert at office will do. However, since he is an IT specialist, would expect him to figure out the best way to resolve this. I don't know of any "malware experts" as such, so my office IT folks are my only go-to guys for such issues.
Yes, I did check out the links to certain forums provided in an earlier post. Some seemed dated while I did register on couple of them and posted my issue. Await response from experts there !
rameshiyer wrote:
@peterweb
Yes, I did check out the links to certain forums provided in an earlier post. Some seemed dated while I did register on couple of them and posted my issue. Await response from experts there !
Make sure you only post and accept help from one site. If you have more than one helper offering suggestions and running advanced tools, you could end up with a system that is so messed up you might have to reinstall Windows.
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@peterweb - thanks for the suggestions. But, I preferred to wait for Norton / Symantec team to respond to my issue submitted to them. Fortunately, they responded saying "Upon further analysis and investigation we have verified your submission and as such this detection will be removed from our products."
Also, have used an older version of the Transcend Elite s/w and it worked fine so have backed up data from my system on my portable HDD successfully now.
Thanks to @floplot @peterweb and @DaveH who tried to help resolve this issue.
Hello
Since your problem seems to be solved now, could you please mark one of the posts which solved your problem so that others will know it has been solved. Thanks.
Yes, since the issue seems to have been resolved after my submission to Norton Team who responded (mentioned in earlier post) as such, guess I can't really give credit for the resolution to any post here. However, I thank everyone who tried to help resolve it in their own way.
Glad to hear you got a positive response from Norton.
Your finding this problem and submitting it to Norton has helped all other users of that software.
Yes @peterweb, though I posted the issue expecting NIS users who ALSO use Transcend products (and use Transcend Elite Backup Mgmt s/w), surprised no such user responded, despite Transcend products being very popular. But, as Norton has reverted to my submission of the Transcend program being detected as a false positive, they have assured it will be rectified in the Live Update asap. So, pleased that it will benefit all Transcend products users now.
Thanks again for your inputs and suggestions though.
though I posted the issue expecting NIS users who ALSO use Transcend products (and use Transcend Elite Backup Mgmt s/w), surprised no such user responded, despite Transcend products being very popular.
That is something we have to remember when looking at support forums. For every user that may post with a problem, there could be hundreds or thousands that do not post because they may not even know about the support forum.
The same thing can be said for the number of users reporting a problem. In many cases, for each user reporting a problem, there may be thousands who are not having the same problem. It all depends on the particular combination of hardware and software on a user's system.
Agreed @peterweb. But, considering the fact that Transcend is a popular brand for storage products, and their Transcend Elite is a standard program to manage backup across their product range, was a bit surprised that no NIS user faced similar issue like I did. Besides, the issue I reported was not unique to my system, and should have occured to other Transcend users as well. Of course, I don't expect every NIS user who's also a Transcend user to be on this forum, but the odds of such a combination seems pretty low, which surprised me.
But, luckily I posted my issue on this forum, as I was sure it was something to do with NIS and not Transcend, hence didn't feel I could get much help from other forums (some links posted by some who responded to my issue here). No wonder, though I later posted on those forums, haven't got a single response on any of them, yet.
One reason I have chosen to stay with NIS for many years is for the reliable and credible support I get from Norton, and this time too they didn't disappoint. I also appreciate the fact that they responded to my submission and acknowledged the false positive with an assurance to correct it asap, instead of being in denial. This is what one expects from a popular and professional company.
rameshiyer wrote:
Agreed @peterweb. But, considering the fact that Transcend is a popular brand for storage products, and their Transcend Elite is a standard program to manage backup across their product range, was a bit surprised that no NIS user faced similar issue like I did.
You are probably right that there were other users that were affected, but many may not be as savvy as you about diagnosing the link to NIS, or realizing you could post in the forum here.