Apostolos wrote:Hi,
Post more info about: NIS.EXE
TID: 7312
!endthreadex+0x80
if possible.
Regards,
Hi,
thats the info that Process Explorer gives me - is there anyway of producing a useful report from Process Explorer? I'm afraid I dont know how to use it very well.
Regards
Mark.
lmacri wrote:
MarkVent wrote:I'm presuming NIS is doing a scan of some kind, but my processor isnt idle when it does it (I dont notice an appreciable disk IO 'bump' nor internet traffic) ...Hi MarkVent:
If you open your Norton Tasks window (Performance | Norton Tasks), does the run time of any of your background idletime tasks correspond to the period of high CPU usage by NIS.exe?
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Hi lmacri,
yes I've just had a high cpu bump and it seems to be related in this instance to PULSE UPDATES. However I've also noticed a reasonably long high cpu bump after closing Chrome.
Regards
Mark.
MarkVent wrote:
I'm running Windows 7 SP1 and Norton 2014 (21.2.0.38) and every now and then (roughly 3 hrs) one of the NIS.EXE processes will take over the system and use between 40 and 50% CPU and will not release it again until I reboot...
I have done a full uninstall using NRT, rebooted, run NRT again to check for any traces, run CCLEANER, rebooted - I ran the system without protection for a few hours and had no issues at all - reinstalled NIS and within an hour or so ... bang the same problem ...
Hi MarkVent:
My comments in message # 20 referred to the extended periods of high CPU (between 40 and 50%) you are seeing. It would be helpful to see a screenshot of your Norton Performance graph after one of these extended periods of high CPU activity and to know if you can correlate this high CPU to a particular background task such as an Automatic LiveUpdate, Full System Scan, Norton Insight application ratings update, or Insight Optimizer defrag.
Also note that a background task like an Insight Optimizer defrag could still be attempting to run to completion, even if you disable the task in the settings. If these tasks are automatically scheduled following a reinstall (i.e., before the setting is disabled) they must run to completion and the task will not be immediately cancelled when the setting is turned off. You sometimes have to give leave your system in idle mode for several hours to allow these disabled tasks to finish, and increasing your Idle Time Out setting as you described in message # 17 will actually make matters worse by delaying these background idletime tasks from running to completion.
Also note that running the Norton Removal Tool (NRT) is not equivalent to performing a clean re-install of NIS. The NRT removes dynamic files (.exe, .dll, .sys) but deliberately leaves behind many static files (e.g. .dat) used to save information like current configuration settings and Identity Safe login data (local vault only; the online vault will not be affected). Per my previous comments in message # 8, it is important that you choose "Please remove all user data" when uninstalling NIS from the Control Panel during a clean re-install for the best wipe of NIS off your system. If you follow the links in message # 8 you will be taken to Phil_D's instructions here, which can be easly adapted for a clean re-install of NIS v. 21.2.0.38 using the latest offline installer downloaded from www.norton.com/latestnis.
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MS Windows 32-bit Vista Home Premium SP2 * Firefox 28.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
yank wrote:
Do you now or have you ever had any other Anti-Virus or security program insatlled that could be running in real-time?
Hi MarkVent:
...and further to yank's question, could you please confirm that you've never had another AV or security program installed on your computer, including a trial version of McAfee or some other security software that might have been installed on your computer at the factory by your computer manufacturer? You replied in message # 13 that "I don't have anything other AV running in realtime" but even if you uninstalled other security software from the Control Panel before installing NIS, orphaned files or registry entries left behind by the uninstaller could still conflict with your Norton product - see RickNelson1's post here for one example. If you think that remnants of an old security program might be an issue, post back and we can provide a link to the manufacturer's removal tool.
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MS Windows 32-bit Vista Home Premium SP2 * Firefox 28.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
I think also that MarkVent should tell us if he has the scheduled full system scan enabled or not, because if it's set to run, (default), it would probably use many resources.