Hi. I ran NIS 5.5 for MAC without issue through the June 18, 2013 AntiVirus Signatures.
Yesterday, I found that LiveUpdate failed to install the June 21, 2013 signatures. After much futzing, I downloaded a fresh installer from Symantec, ran the Symantec uninstall application, and then reinstalled NIS 5.5.
The June 21, 2013 AntiVirus Signatures again failed to install, meaning that the product now has no signatures available.
I repeated the process today (uninstall, reinstall, update) and the June 23, 2013 AntiVirus signatures failed to install.
LiveUpdate always indicates that two files of approximately 60-68 megabytes are being downloaded, and then shows AntiVirus Signatures with a Red X for status.
The simplified log view typically shows an error 6 or error 8, but a lot more appears to be going on (and perhaps going awry) under the covers. I've attached the log from a recent LiveUpdate session below. I am hoping that someone can understand what's going awry, and fix the issue if it is on the server side.
Thanks.
Sun Jun 23 16:11:06 2013: Daemon Launched
Sun Jun 23 16:11:06 2013: Daemon version: LiveUpdate 6.2.3f16, © 2013 Symantec Corporation, All Rights Reserved. stage 2 (5)
Sun Jun 23 16:11:07 2013: *** Adding Command
Sun Jun 23 16:11:07 2013: **** Command Key/Value (RegistryPath//Library/Application Support/Symantec/LiveUpdate/ActiveRegistry)
Sun Jun 23 16:11:07 2013: **** Command Key/Value (VolumeRoot//)
Sun Jun 23 16:11:07 2013: **** Command Key/Value (PlugInPath//Library/Application Support/Symantec/LiveUpdate/PlugIns)
Sun Jun 23 16:11:07 2013: =======================================================================
Sun Jun 23 16:11:07 2013: Starting up
Sun Jun 23 16:11:07 2013: Should download now and install later: 0
Sun Jun 23 16:11:07 2013: Gathering plug-ins and registry plists
Sun Jun 23 16:11:07 2013: Setting up request array
Sun Jun 23 16:11:07 2013: LiveUpdatePlugInNAV::GetRequestArray.
Sun Jun 23 16:11:07 2013: Subscription processing
Sun Jun 23 16:11:07 2013: Searching for best LiveUpdate server
Sun Jun 23 16:11:07 2013: Requesting mini-TRI flag: http://liveupdate.symantec.com:80/minitri.flg
Sun Jun 23 16:11:07 2013: Attempted download of minitri.flg with error 0
Sun Jun 23 16:11:07 2013: Requesting TRI files
Sun Jun 23 16:11:07 2013: iterating 15 requestArray items
Sun Jun 23 16:11:07 2013: Items currently installed:
Sun Jun 23 16:11:07 2013: (ProdName, Version, Lang, ItemSeqName, SeqNum)
Sun Jun 23 16:11:07 2013: NID for Macintosh Anti-Phishing Defs, MicroDefsB.CurDefs, SymAllLanguages, CurDefs, 130623011
Sun Jun 23 16:11:07 2013: NID for Macintosh Anti-Phishing Defs, MicroDefsB.May, SymAllLanguages, HubDefs, 130527001
Sun Jun 23 16:11:07 2013: NID for Macintosh Anti-Phishing Defs, MicroDefsB.Old, SymAllLanguages, HubDefs, 130527001
Sun Jun 23 16:11:07 2013: NID for Macintosh Anti-Phishing Engine, 3.4.11, SymAllLanguages, MacUpdate, 130425003
Sun Jun 23 16:11:07 2013: Symantec DeepSight Extractor for Macintosh, 4.8.0, SymAllLanguages, MacUpdate, 0
Sun Jun 23 16:11:07 2013: LiveUpdate for Macintosh, 6.2.3, English, MacUpdate, 0
Sun Jun 23 16:11:07 2013: Norton AntiVirus for Macintosh, 12.5.0, English, MacUpdate, 0
Sun Jun 23 16:11:07 2013: NAV for Mac 12 Virus Defs, MicroDefsB.CurDefs, SymAllLanguages, MacAVDefsv12, 0
Sun Jun 23 16:11:07 2013: Norton Firewall for Macintosh, 5.5.0, English, MacUpdate, 0
Sun Jun 23 16:11:07 2013: Norton Identity for Macintosh, 2.5.1, English, MacUpdate, 130503008
Sun Jun 23 16:11:07 2013: Norton Internet Security for Macintosh, 5.5.0, English, MacUpdate, 0
Sun Jun 23 16:11:07 2013: Norton Identity for Macintosh SafeWeb Signatures, 1, SymAllLanguages, MacUpdate, 1
Sun Jun 23 16:11:07 2013: Norton Shared Components for Macintosh, 2.5.0, English, MacUpdate, 130410025
Sun Jun 23 16:11:07 2013: NIS for Macintosh Submission Control Data, 5, SymAllLanguages, Submission Control Data, 130613023
Sun Jun 23 16:11:07 2013: Vulnerability Protection Engine for Macintosh, 3.8.0, SymAllLanguages, MacUpdate, 0
Sun Jun 23 16:11:07 2013: Vulnerability Protection for Macintosh, 3.5, SymAllLanguages, IPSUpdate, 130613001
Sun Jun 23 16:11:08 2013: Download Error for file liveupdate$20for$20macintosh_6.2.3_english_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of liveupdate$20for$20macintosh_6.2.3_english_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Attempted download of nid$20for$20macintosh$20anti$2dphishing$20defs_microdefsb.curdefs_symalllanguages_livetri.zip with error 0
Sun Jun 23 16:11:08 2013: Download Error for file symantec$20deepsight$20extractor$20for$20macintosh_4.8.0_symalllanguages_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of symantec$20deepsight$20extractor$20for$20macintosh_4.8.0_symalllanguages_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Download Error for file nid$20for$20macintosh$20anti$2dphishing$20engine_3.4.11_symalllanguages_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of nid$20for$20macintosh$20anti$2dphishing$20engine_3.4.11_symalllanguages_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Attempted download of nid$20for$20macintosh$20anti$2dphishing$20defs_microdefsb.may_symalllanguages_livetri.zip with error 0
Sun Jun 23 16:11:08 2013: Download Error for file norton$20antivirus$20for$20macintosh_12.5.0_english_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of norton$20antivirus$20for$20macintosh_12.5.0_english_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Attempted download of nid$20for$20macintosh$20anti$2dphishing$20defs_microdefsb.old_symalllanguages_livetri.zip with error 0
Sun Jun 23 16:11:08 2013: Download Error for file norton$20shared$20components$20for$20macintosh_2.5.0_english_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of norton$20shared$20components$20for$20macintosh_2.5.0_english_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Attempted download of nav$20for$20mac$2012$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip with error 0
Sun Jun 23 16:11:08 2013: Download Error for file norton$20firewall$20for$20macintosh_5.5.0_english_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of norton$20firewall$20for$20macintosh_5.5.0_english_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Download Error for file norton$20identity$20for$20macintosh_2.5.1_english_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of norton$20identity$20for$20macintosh_2.5.1_english_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Download Error for file norton$20internet$20security$20for$20macintosh_5.5.0_english_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of norton$20internet$20security$20for$20macintosh_5.5.0_english_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Download Error for file vulnerability$20protection$20engine$20for$20macintosh_3.8.0_symalllanguages_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of vulnerability$20protection$20engine$20for$20macintosh_3.8.0_symalllanguages_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Download Error for file norton$20identity$20for$20macintosh$20safeweb$20signatures_1_symalllanguages_livetri.zip (NSError): -1100
Sun Jun 23 16:11:08 2013: Attempted download of norton$20identity$20for$20macintosh$20safeweb$20signatures_1_symalllanguages_livetri.zip with error 8
Sun Jun 23 16:11:08 2013: Attempted download of nis$20for$20macintosh$20submission$20control$20data_5_symalllanguages_livetri.zip with error 0
Sun Jun 23 16:11:08 2013: Attempted download of vulnerability$20protection$20for$20macintosh_3.5_symalllanguages_livetri.zip with error 0
Sun Jun 23 16:11:08 2013: Processing Dependencies
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130617021) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130618017) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130618022) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130619016) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130619021) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130620017) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130620023) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130621016) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130621022) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130612002) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130619002) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130618003) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130620003) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130621002) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130622007) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130608009) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130609007) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130610007) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130610019) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130610025) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130611003) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130611018) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130611033) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130612009) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130612021) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130613001) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130613016) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130613032) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130614001) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130614019) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130614023) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130615008) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130616008) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130617002) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Dependency failed (MacAVDefsv12.EQ.130617008) for product (NAV for Mac 12 Virus Defs)
Sun Jun 23 16:11:08 2013: Checking non-LiveUpdate packages
Sun Jun 23 16:11:08 2013: lastModified string is Sun, 23 Jun 2013 19:43:58 GMT
Sun Jun 23 16:11:08 2013: Massaging requests based on availability
Sun Jun 23 16:11:08 2013: Massaging requests based on previously downloaded packages
Sun Jun 23 16:11:08 2013: Requesting products
Sun Jun 23 16:11:08 2013: Attempted download of KnownSourceIPs.zip with error 0
Sun Jun 23 16:11:08 2013: Non-LU file does exist, size: 0
Sun Jun 23 16:11:55 2013: Download Error for file 1372002163jtun_navmac12cennful.osi (NSError): -1005
Sun Jun 23 16:11:55 2013: Attempted download of 1372002163jtun_navmac12cennful.osi with error 8
Sun Jun 23 16:11:55 2013: Error (8) downloading 1372002163jtun_navmac12cennful.osi
Sun Jun 23 16:11:55 2013: Handling Error (8) downloading 1372002163jtun_navmac12cennful.osi
Sun Jun 23 16:11:55 2013: Performing updates
Sun Jun 23 16:11:55 2013: Done performing updates
Sun Jun 23 16:11:55 2013: Performing post-processing
Sun Jun 23 16:11:55 2013: Logged update
Sun Jun 23 16:11:55 2013: Cleaning up
Sun Jun 23 16:11:57 2013: handleData: inDataLength == 0
Sun Jun 23 16:11:57 2013: Canceling