right lost my identity apps so wonder if i can get some spare time
those symantec support files are huge took awhile to fit in
well took me awhile sorry Symantec if I wasted your time but would like to say you turned what took me three days into a mere thought before bed.
this link and this attachment helped solve my issue... and anyone new to terminal like yours truly when typing in admin pw and expecting a reaction in terminal dont that grey square will sit idly till your done and press enter.