If you do uninstall, I recommend uninstalling normally. I tried running NRT without uninstalling and it hung.
i think there's a bad setting from NIS 2012, that gets pulled in to 2013, so you can try uninstalling NIS and choosing to not keep your settings (if you use identity safe, back that up). I reinstalled from the download link in Norton Account.
I rebooted my computer yesterday for the monthly Windows update. I then slept my computer last night. When I was using it this morning, my hard drive started thrashing and I saw the ccsvchst.exe process was using a lot of CPU. At this point my PC was next to unusable. I checked the Norton Performance window and sure enough it showed my PC had been Idle the entire time I was using it.
To get Norton to stop doing stuff, I had to turn on Silent Mode.
This really needs to be fixed and Norton is doing all it's idle processing when I'm working on my machine, killing the performance.
A simple reboot did not solve this problem for me, but a complete shutdown & shutoff of the compter did.
So If you haven't done this yet I would definitely give the complete shutdown a try. Leave the computer powered off for at
least 10 minutes then restart the computer. No where did NIS indicate to me that a reboot or computer restart was necessary to
complete a patch, but obviously this is what was needed. So far 4 days now, NIS2013 has performed as it should, and I now even have the indication Norton Task Notification which I did not have when NIS thought my computer was in a perpentual IDLE
I restarted again and it appears to be working again. Obviously though it's an intermittent problem. Once it occurs, only a reboot fixes it, but sometimes a reboot causes it.
On a side, I'm fairly certain NIS preventing my PC from automatically going into Standby after 20 minutes like it's set to do. For the first time in a very long time yesterday it did so, but only after I rebooted to fix the idle issue.
Both times I did a simple restart. The first time Norton thought my PC was idle after I slept it and resumed and started using it. I restarted again and that tiad, after sleeping and resuming, it correctly indicated my system was active. The only difference between the restarts was that the first one was done to install Windows updates. The second one was done because Norton kept trying to run background tasks while I was actively using my machine.
Download the newest version patch of NIS2013, this will then ask you to reboot your computer, but instead do a shutdown.
Let the computer sit for a couple minutes powered down, then restart. I noticed tonight some issues with the performance window until I applied the new version patch and did a shutdown & restart. Now all looks fine again.
We are looking into this issue internally. I will get in touch with you via Private Message if I need additional information. I will update this thread once I have more updates to share.
Thanks for your patience and continued support of Norton!
It's good to know this is being looked into as it really annoys me. I wish I could figure out why it happens sometimes and doesn't others.
It happened again this morning when I resumed my laptop. The steps that occurred prior were:
Turned off machine (shutdown completely).
Next day turned on.
Used it for awhile. Automatic updates and other non-idle tasks ran. Idle quickscan started to run when my machine went idle briefly, but stopped when I started using my machine.
Closed the lid of my laptop which puts it in Standby state where everything is "off" except the RAM still gets power so it can resume quickly.
Opened lid the next day and laptop resumed.
I briefly checked the Norton Performance chart and it correctly showed as having resumed from "Sleep" and was active.
I left my machine alone for about 70 minutes and came back and worked on it for 10 minutes and checked again and it showed that except for the brief minute of being "active", it detected my PC as being "idle" (see attached screenshot).
Rebooting corrected this, though I'm not sure what will happen the next time my laptop goes into standby as that seems to be a crap-shoot.
And it happened again. After the reboot from the previous post, my laptop automatically went into Standby. I resumed it today, about 19 hours later and it showed that it went idle, then was in Sleep until I resumed it. At that point it briefly showed as being active, before permanently showing as idle.
This is really annoying since idle tasks interrupt what I'm doing. I've turned off all idle tasks except for insight and quickscan since they can't be disabled. Currently I'm waiting for qucikscan to finish so I can actually use my computer.
It's now happening every time my machine goes to sleep, which means I have to reboot any time my machine sleeps.
Right now it's running Automatic Live Update, Norton Community Watch, Norton Insight and Quick Scan all at the same time while "idle". Needless to say trying to type this message is difficult as the letters appear a few seconds after I type them.
I think this might be related to how long my machine is in standby. Brief "naps" don't seem to trigger this. I primarily see if after sleeping my machine for 24 hours or so. Unfortunately once it occurs, the only fix is to do a reboot.
I think this might be related to how long my machine is in standby. Brief "naps" don't seem to trigger this. I primarily see if after sleeping my machine for 24 hours or so. Unfortunately once it occurs, the only fix is to do a reboot.
I'm pretty sure this is the pattern. Lately I've been rebooting my machine and sleeping it overnight and constantly running into this problem. The other day after I rebooted to fix the problem, I slept my machine for about 5 seconds and resumed and it was good. I then slept it overnight and ti was fine the next day.
So it appears that any time I reboot, I need to sleep my machine for a few seconds. After that it will be fine until I reboot it again. If I don't do that and it sleeps to long, it gets stuck in idle mode.
Also this is still happening here also. I awoke my PC from sleep, and then NIS2013 thought my PC was in IDLE, so a window popped up NIS is performing a background scan because you system is in IDLE. I was using my PC and NIS2013 kept on scanning in the background, and when I brought up the Performance window it showed my PC was in IDLE mode...wrong!!!
I shut of my PC completely, and then restarted, and now NIS2013 shows my PC is not in IDLE.
Not sure if running CCLeaner could cause a loss in NIS2013 recoginizing the state my PC is in? I run CCLeaner about 3 times a week.
It’s not CCleaner since I never run that. It’s a bug in Norton. I think it’s actually been around for years.
I’m currently working around it by briefly sleeping my machine and then resuming it after I reboot it. This seems to prevent Norton from incorrectly thinking my PC is idle. It also seems to cause Norton to not recognize that the machine is sleeping at all, but that’s a minor issue. The only other downside is it also seems to prevent my machine from going to sleep on it’s own, but it actually did so today, so I’m not sure about that. It did take several hours to do so though, when I have it set to do so after 20 minutes.
It's still broken and my work around stopped working. I rebooted my machine to install the latest Windows updates and after sleeping it for a few seconds and resuming, Norton now thinks it's always idle again. Now I have to reboot again.
I don't understand why this is since it obviously knows I moving my mouse around and stuff like that.
