NIS Appears to stop running after waking up from "standby"

I’m running NIS Version : 20.2.0.19 on a Windows XP: SP3

 

NIS starts up properly from a reboot.  The icon displays in the system tray and there will be two instances of ccSvcHst.exe running in the Windows Task Manager – SYSTEM and the user.

 

However, when waking the computer from “standby” the icon is no longer visible in the system tray and there is only a single instance of ccSvcHst.exe running in the Windows Task Manager: SYSTEM.

 

I’ve tried launching the program manually with no effect.  I’ve uninstalled and reinstalled with no effect.

 

Any ideas what is causing this problem and more importantly am I unprotected when this occurs?

 

Thanks!

 

Louis

Wow.  107 views and no advice?  

Have you made sure to run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

 

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

 

If that does not work I'd suggest the Norton Removal and Reinstall Tool.

 

Download the Norton Removal and Reinstall Tool from here   www.norton.com/nrnr
If you use Identity Safe, backup/export your data. Use the CSV format.
Run the Norton Removal and Reinstall Tool.
Reboot.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

If you can log into your Identity Safe, you are done. If not, Import your Identity Safe data.

 

 

 

Thanks for the input.  I've done all of the above a couple of times with the same result.  I can always reboot and get it back but will lose it again on sleep.

I've experienced the same problem...

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/NAV-Version-20-2-0-19-Crashes-Following-Resumption-From/m-p/854810

So does anyone from Symantec monitor these threads????  This problem persists with no help in sight.  Starting to look like I need to change to a different virus protection application.

Hi all,

 

I've reported this problem to the concerned team. However, they need log files to find the root cause of this issue. Please help me in gathering the log files.

 

Here is how you can collect it:

1) Visit the below site:
https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080507162141EN_EndUserProfile_en_us
2) In the end, no files will be sent to Symantec automatically. You will be shown the location of the logs after you complete the form after hitting the "finish" button.
Let me know when you have the logs ready, I will help you to upload it.

Thanks!

Vineeth