I’m running NIS Version : 20.2.0.19 on a Windows XP: SP3
NIS starts up properly from a reboot. The icon displays in the system tray and there will be two instances of ccSvcHst.exe running in the Windows Task Manager – SYSTEM and the user.
However, when waking the computer from “standby” the icon is no longer visible in the system tray and there is only a single instance of ccSvcHst.exe running in the Windows Task Manager: SYSTEM.
I’ve tried launching the program manually with no effect. I’ve uninstalled and reinstalled with no effect.
Any ideas what is causing this problem and more importantly am I unprotected when this occurs?
Have you made sure to run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?
Try clicking on Support - Get Support to run Autofix to check your installation and fix what it finds.
If that does not work I'd suggest the Norton Removal and Reinstall Tool.
Download the Norton Removal and Reinstall Tool from here www.norton.com/nrnr If you use Identity Safe, backup/export your data. Use the CSV format. Run the Norton Removal and Reinstall Tool. Reboot. Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
If you can log into your Identity Safe, you are done. If not, Import your Identity Safe data.
Thanks for the input. I've done all of the above a couple of times with the same result. I can always reboot and get it back but will lose it again on sleep.
So does anyone from Symantec monitor these threads???? This problem persists with no help in sight. Starting to look like I need to change to a different virus protection application.
I've reported this problem to the concerned team. However, they need log files to find the root cause of this issue. Please help me in gathering the log files.