NIS blocking NSR backups

Archive
1

Customer has Vista Biz 32 bit SP1 with all updates. NIS and NSR are current too.

 

Recently, within the last week,  NIS is blocking the NSR 2.0 backups,

 

NSR give a strange message about \\\?\23145355Fss\ drive containing an OS or a page file. An Error 27 is mentioned.

 

Have re-formated the backup drive without working, have deleted the partition and recreated without working, finally looked at the NIS log and it said it was blocking access!!  Turned off AV and then the firewall without  success.

 

Next step is to uninstall NIS unless someone has any other ideas.

 

Regards,

 

Jeff

2

NIS log

 

Unauthorized access blocked (Protect Vitual Memory)

 

Actor: c:\windows\system32\werfault.exe

 

Target: ...\Save & restore\console\vproconsole.exe

 

Reaction: unauthorized access blocked

 

Its also logging everytime that vprotray.exe is started as a Unauthorized access logged (Access process data)

 

NSR has been uninstalled and re-installed from the CD and Live Update has been run until it says there are no more updates.

 

Any ideas?

 

Thanks for the help. 

 

Jeff

3

Customer has Vista Biz 32 bit SP1 with all updates. NIS and NSR are current too.

 

Recently, within the last week,  NIS is blocking the NSR 2.0 backups,

 

NSR give a strange message about \\\?\23145355Fss\ drive containing an OS or a page file. An Error 27 is mentioned.

 

Have re-formated the backup drive without working, have deleted the partition and recreated without working, finally looked at the NIS log and it said it was blocking access!!  Turned off AV and then the firewall without  success.

 

Next step is to uninstall NIS unless someone has any other ideas.

 

Regards,

 

Jeff

4

What is your NIS' version?

5

2010.

 

Weird isn't it.

6

I would try to check the firewall settings. Maybe NIS blockes there something.... Open the NIS Firewall Settings, and go to Program Control, there find the NSR exes on the list, and set the to be Allow.

And test the backup again.

 

Let us know the results.

7

I had already done that. I allowed the vprotray.exe and the vproconsole.exe

 

Screen shots of the errors are available @

http://cid-1bcac9084c11967d.skydrive.live.com/self.aspx/Public/NSR%20error?authkey=7hT!ljuTACU%24

 

Thanks again,  Jeff

8

Try to do the back-up this way:

1. Turn off NIS 2010's Tamper Protection (Main window -> Settings -> Miscellaneous Settings -> Produt Security -> Norton Product Tamper Protection must be OFF, select until next reboot)
2. Open Task Manager (right click on the taskbar, click on Task Manager)

3. On the Processes tab in the list find ccsvchst.exe (there will be two of it)

4. Click on End Process by both
This way NIS will be completely off.
5. Run the back-up

6. When backup is done, reboot to restart NIS.

 

Let us know the results.

9

 Turning off NIS' Tamper didn't work either. So, I deleted NSR and re-installed from a 30 trial download, ran LiveUpdate and now all appears to be well.  Very Weird!!

 

Thanks for all the help.

 

Regards, Jeff

10
Bikeman wrote:

 Turning off NIS' Tamper didn't work either.

This way NIS was completely off (if you terminated the ccsvchst.exe processes too), so it was something else caused the error, like a bad update in the NSR....

 

Bikeman wrote:

So, I deleted NSR and re-installed from a 30 trial download, ran LiveUpdate and now all appears to be well.  Very Weird!!

 

Thanks for all the help.

 

Regards, Jeff

Good to hear it works again. I hope it will stay this way ;).