Will Norton Internet Securtiy be compatible with Apples OSX Lion when it's released?
Me too, Lion should be released any day now.
I have one Mac protectd by Norton and another one with Intego Virusbarrier X6
Intego just said they will be compatible for Lion immediately after the official release
I think I'm going to migrate my Norton license (end in August) with a 2nd license for Virusbarrier or the full suite bundle..
To all Norton emploies:
We understand the policy of Norton to keep secret about future releases.But the business is business and if you don't satisfy endusers interest you're lost.Two years ago when Snow Leopard was released i wrote a lot here asking for some news and only justifications about how hard is to rewrite the application to make it snow leopard suitable.Mates, it's NORTON, not some local family firm....
So, make your researches, hire programmers make whatever but finally don't disappoint your customers.
Than after waiting more than month i switched to Intego and it works quite good.
There is a saw that says: "Who repeat same error twice is a full"
And remember i'm here because i like your products!!!I just want to make you walk in our shoes.
It would surely be nice to know if your product is going to be compatible with Lion OSX, I don't care for the candy coating company policy stating we are unable to speculate on new products. 1. Lion OSX Isn't your product. 2. It wouldn't be considered a new product if your installing a current product. I want to know if I want to delay the installation of the new Lion OSX. I truly want to use your fine product but until the full compatiblity is going to happen. I will be taking my business elsewhere. What a diservice
Respectfully
777traveler
Hear, Hear. My father has been a norton customer since 1995. I have been a norton apple based customer since 1999. I'm getting a little frustrated with symantec's policy of not informing it's customers about whether or not their products are going to be intended to be compatible with Mac OSX Snow Leopard, Lion, and so on into the future. I get a consistant feeling of being tertiery customer in symantec's eyes. Not a enterprise user, not a PC user, an apple user. I feel that there is a need to keep things in perspective, this is not the release of the latest iPad, or the release of the latest and greatest piece of technological hardware, this is a security software. Customers need to be informed about compatiblity so that they can plan for the proper system integration, what choices need to be made, and/or procedures needed to be done to have everything work together. I have had a loyal business relationship with norton/symantec for many years now and I would like to keep it that way. Do what's right for your apple customers.
I agree with not feeling informed, and feeling like the Mac is a 2nd class citizen for Symantec. Perhaps because the Mac team is smaller, we don't get the same features as the PC version, and changes take longer to make it into the Mac version, if they do at all.
But back to Lion... I think that Symantec shouldn't keep us in the dark, and also shouldn't keep us waiting. While I understand that testing and quality assurance takes time, surely they can be testing with Lion now, and have a version available to go when Lion gets released.
Other software companies do this, and already have updated their software. Why can't Symantec?
Frankly, if NIS isn't compatible, I still won't wait to upgrade to Lion, and if Symantec makes us wait too long, some customers may just jump ship.
Intego is saying their software will be fully compatible, the day that Lion is released. It's nice to see that one AV company won't be making their customers wait to upgrade.
A couple of months ago, I switched to Intego, too many Norton errors, and keeping us in the dark. Several program updates the last few days with Intego. Nothing personal with Norton, but I'm happy with Intego.
hi all-
Mike Romo here. So, just to give you an update:
1 - We're not going to release a version of our products to the public without testing on the final version of MacOS X 10.7 that is released to the public. We have seen Apple make changes between the GM and released version of the OS that have directly impacted our products before and it is our responsibility to make sure we get these new products done right.
2 - While it is tempting to point at competitive products and say, "Well, they're compatible, why aren't you guys?" the fact of the matter is that our products are different, leveraging different technologies to protect a variety of threats, from the other security products on the market and the comparisons at not valid.
3 - We've been on the Mac for over 25 years. We get it. We understand why many of you are upset that we cannot tell you that we are going to have our products compatible the day Lion comes out. Whenever that is. While it would be nice to coordinate our efforts to hit a specific date, Apple won't tell us when they are releasing, so we are forced to wait until they are ready.
We're going to keep you updated and it is my intention to make sure that forum members get competitive pricing on the new products why they come out. We'll continue to update this thread as we get closer to release.
If you want to talk to me directly, please email me at mike_romo@symantec.com.
Thanks for reading,
mike
In the event that there is a glitch with the current version of NIS when apple releases their new OS and that glitch somehow creates havoc on our platforms, how do we disable NIS so that our Macs continue to operate with the new OS?
Thanks, Vince
Mike
By the way you write, it appears that Symantec has a working format and you want to see the released versions of OSX Lion. Then you want to put the final coat of polish on the application, before release. You want to make sure Lion and NIS play well together. Everybody wants everything done, yesterday. I would suggest this, you have a window of time, where people will tolerate delay, but never like it, nor accept it. You have a short window of time, use it well. This window will close before the end of Summer, if not sooner. There is a point in time, where your customer base will find security, elsewhere. Honestly, I don't think this will be an issue. It should be out in less than a month.
Note to All: These views do not reflect those of Symantec or Mike Romo, they belong to the author, Grumpy48. Mike, thank you, for giving us some information.
I just may stay with Snow Leopard, until the dust settles down a little bit and Lion's bugs work themselves out. This, to be quite honestly, a fork in the read. There will be a time when I move to Lion with or without Symantec. I'll find one of your competition, and buy if I must. But I must at some point, move on. It just may take too long for me.
Just for the record, will this simply be an update or a complete uninstallation and re-installation of the new application?
In all fairness. this will take some time.
Grumpy48
hi everyone-
If you are interested in our Mac products for Lion, I have some news for you:
1 - We have a "Keep me posted" page here. I think it's fair to say that we'll be providing users who sign up with a pretty significant discount to make up for the timing The link is: http://www.iantivirus.com/norton/
2 - We are rapidly approaching our public beta date. If are at all interested about getting a beta of our new products, please email me at mike_romo@symantec.com and I will connect you. This way you can still be protected and get a chance to check out the new stuff!
thank you!
mike
The impression I get is that the current version of NIS won't be made compatible for Lion, and we'd need to upgrade to a new version to protect Lion?
So, we're going to have to possibly wait months for this new version to be released, and then have to pay for the new version if we want to switch to Lion?
What does this mean for customers who have time left on an existing subscription? Do they get the new version for free, if it's released before their subscription runs out?
Also, how are you handling customers who upgrade to Lion, and then have a subscription that keeps running, even though they no longer have protection?
Frankly, I don't think it's a great offer to have to "beta test" software, just to still get protection. Again, it's an example of how poorly Mac users are treated by Symantec, compared to Windows users.
A case in point is that your download pages are Windows-centric. You've got download links and updaters for Windows-based Norton applications, but none for Mac-based Norton applications. If we want to reinstall the application, such as for a clean install of the OS, it seems like you expect us to install the original CD-based version, which was pre-Snow-Leopard, and not compatible now, at that.
Do you have any news for existing customers with subscriptions who want to upgrade when Lion comes out, but don't want to have to be beta testers, or to wait for months for a "new" product?
I think that in some cases Symantec is missing the point. The people viewing and contributing to this thread are probably less concerned about "day 1" support and are more concerned about support in general. I'm my case, (Symantec confidentiality policies aside) what I'm looking for is a "Yes, we intend to support Lion." Even better would be "Yes we intend to support Lion in the next three months." And, even better than that is "Yes we intend to support Lion in a month." A provided general timeline is more than fair to ask. In my business if I didn't give a client a timeline, I would be be out of business. Symantec we are your clients.
Everybody will make their own choices based upon their own systems and how they use them. I'll stay where I'm at with "Snow Leopard" 10.6.8 until you have your updated version ready for release. We can not compare the operating systems, each one has their own market. Nor can we compare computer security companies and their approach to this type of situation. It just may be the best option to just chill out. Take some time and do your own homework. What would you replace it with? Just a thought, What are you going to do for security, in these dangerous times?
To everyone wondering about whether Norton Internet Security version 4.0 will be compatible with Lion, the answer is a definite no, and it never will be.
The reason: NIS 4.0 is written for the PowerPC architecture. Whilst this makes it backwards-compatible with pre-Intel Macintosh systems, it also means that under Snow Leopard it runs in a "translated" state, using a real-time translation library known as "Rosetta".
In OS X Lion, Apple are droppng support for Rosetta, which means that NIS 4.0 (and any other Power-PC only applications you have) will NO LONGER run. In fact, it is recommended that you UNINSTALL all Power-PC applications BEFORE you upgrade to Lion.
So, unless NIS is completely re-written from the ground up to run on a different CPU architecture, it will NEVER be supported under OS X Lion.
If you'd like to check what other Power-PC software you have installed on your system, go to the "Apple" menu, choose "About this Mac", then click on "More Info". This will run "System Profiler". In the new window that pops up, on the left pane you will see Software -> Applications. click on this, and after a short wait a list of everything installed on your Mac will be displayed. There is a column on the right side (you may have to scroll over) called "Kind". This tells you the architecture(s) supported by each package, as follows:
Intel - Supported on newer Intel Systems only
PowerPC - Supported on older PowerPC systems, and Intel Systems running "Rosetta" translation (NOT SUPPORTED UNDER LION)
Universal - Universal Binary - Will runs on either Intel or PowerPC.
Sort your list by Kind, and you will see all of your PowerPC apps grouped together. NONE OF THESE WILL RUN UNDER OS X LION. So, if you cannot live without one of these apps, then don't upgrade...
See how easy that was? Now why haven't we been able to get anything near an answer like that from Symantec?
The Rosetta issue has been known for quite some time. There's nothing "confidential" about it. Personally, I think it's unacceptable for a company like Symantec to keep their customers in the dark about something as important as the lack of ongoing Anti-Virus protection on their computer systems.
What happens if someone upgrades to Lion, has no AntiVirus (but doesn't know it), then gets infected because Symantec didn't bother telling anyone that's what would happen? Not good enough...
Will Norton Internet Securtiy be compatible with Apples OSX Lion when it's released?
Please elaborate about components of NIS which are only PowerPC. There are some help scripts that are, but I am unaware of others. (I admit not having checked specifically in NIS yet, so I refer here specifically to NAV, but I still welcome a list of items other than help scripts, pending my own profile).
FWIW, most of the help scripts are no longer used. For the handful that still are, the extent of incompatibility amounts to online help items being unable to launch a few applications, which is done in order to demonstrate their use. The applications run fine without Rosetta outside of this limited context.
The statement "NIS 4.0 is written for the PowerPC architecture" is simply not true, for the most part. Note as a simple example that the 'Kind' of the Norton AntiVirus 11.1 application is Universal.