NIS compatible with OSX Lion

Archive
21

hi everyone!

 

Thanks for the great conversation.  

 

For those of you who have been with us awhile, you know that we often update a product to make sure it is compatible with the upcoming OS. We updated NAV 11, for example, twice to be compatible with 10.5 and 10.6.

 

However, when we do a totally new version--NAV 12--it's a totally new product, with different features, and we ask customers to pay an upgrade price for this new version, at a discount. This is different than the Windows products, which have a subscription model that ensures that as long as you have a paid up subscription (which, by the way, is more expensive than the Mac subscription price), you get the new version automatically.  

 

We cannot support that with our current subscription system.  

 

However, we are moving to that new system with these new products, which means that this situation, the one where you have to buy the new product for the "upgrade" price?  That's going away. Indeed, us moving to the new infrastructure (which, let me just tell you, has been an incredible effort) is going to allow us to do some really cool things, especially for users who use the Windows products as well (there are a few of you out there).  I understand that some of you will have more time left in your subscription and are taking steps to make sure that you are taken care of.  

 

When we give you access to the beta, this is less about asking you to help us find bugs and much more about us trying to make sure you know we are doing our best to keep you protected with our technologies while we finish the products. This is not about Symantec not supporting the Mac as much as we do Windows; this is the cold, hard reality of developing for an OS that is constantly changing and with no actual release date that we can work towards. 

 

I really appreciate the time you are taking to communicate with our team and I know this is not pleasant for anyone, to hear that your software is not going to be compatible with 10.7.  Obviously, as the product manager, I would rather it not be the case. However, it is the case, and all I can do is work with you to make sure your needs are being addressed as quickly as I can, and to make sure I do everything I can to make sure you are satisfied. Many of you have emailed me already regarding the beta, and I you'll be getting more information soon.

 

Again, if I can do anything to help, email me at mike_romo@symantec.com.

 

best,

mike

22

hi again-

 

Everyone should know that our current products have the following behavior on the pre-release versions of Lion (I will post this on another thread, too):

 

 

 NCO  -> All the options appears disabled. We will not be able to use NCO on Mac 10.7

 

NFW -> SetUpAssistant will not open up initially to configure. Otherwise you will be able to configure connection blocking list, application blocking list etc by clicking the quickmenu

 

NAV -> Basic Scan scenarios are working fine in NAV.

 

We will have more detailed information regarding different scenarios (installing NAV/NIS on 10.7, what happens if you upgrade from 10.6 to 10.7 with NAV/NIS installed) soon.  

 

thank you,

mike

23

hi Vince--

 

Here's is what we see so far with Lion and the current products:

 

 

 

 NCO  -> All the options appears disabled. We will not be able to use NCO on Mac 10.7

 NFW -> SetUpAssistant will not open up initially to configure. Otherwise you will be able to configure connection blocking list, application blocking list etc by clicking the quickmenu

 NAV -> Basic Scan scenarios are working fine in NAV.

 

Basically, the features that don't work will just stay inactive. You can always run the uninstaller if you like, but scanning for viruses and firewall protection will still work.

 

thanks,

mike

24

Thanks very much, Mike, for filling us in on what will/won't work, when we switch to Lion.

 

NCO... is that Norton Confidential?  Does this mean we won't have the "Site verified" toolbar, or get phishing protection warnings, if we visit malicious sites?

25

Sorry--yes, "NCO" is Norton Confidential, it's how we refer to internally.  Sorry about that.

 

Yes, the toolbar won't work, but honestly, that's got more to do with the new Safari than anything else. It should work in Firefox 4. (Though not 5, because we are working on that patch! The Firefox schedule has been insanely aggressive and we're working on making sure we can keep up!)

 

thanks, have a great weekend,

mike

26

Hi Mike,

 

question: Is Symantec/Norton Security the only app that will be having “issues” with Lion?

 

Answer: You would be surprised at the number of applications that will be having “issues” with Lion. If you want to find out, check here–

 

http://roaringapps.com/

 

Before we make decisions, we should try to get the best information available, then make our decision. On your computer, go here–Under the Apple in your title bar/ About This Mac/ More Info.../  Software/  Applications. If you have an application to take snapshots of Windows from your Snow Leopard and start comparing with the “Compatibility Table” from Roaring Apps. From what I understand, I believe they will be starting almost from scratch. But this isn't ONLY Norton Security. This is a major change. It is better to “Bite the bullet,” here, rather than later. The one thing you do not want to do is “fly naked” or use the web without adequate security. This is not just about you and Lion, as you know more, you begin to realize this is an issue of National Security.

27

Hi Mike,

 

There had been a nagging question for me, it goes something like this, “Are we changing the definition of computer security for the Apple Mac Community?” If you look at the history, you had the Anti-Virus, Privacy App and Firewall. But, you were also working with people  who had their own hard drives and a connection to the Internet. Now, the connection speeds are thousands of times faster and the boxes (computer) are much more complex and faster. Now, we are talking about cloud computing, but is everybody going to use the cloud? Free or not, the cloud may be much more “expensive” then it looks. We have new terms being used by the industry, which makes your job exponentially more difficult. The  industry is using the term, “Sandboxes” and “64–Bit Processing”. How do these concepts figure into the overall picture for Norton Security? I was taught by one of the pioneers in computers more than 40 years ago, she had an interesting insight which is applicable to today. She said, “when it comes to computer systems, start at your objective and work backwards. Start at looking at what you want your computer to do and in what environment? Then, look at the software that will accomplish your goal, then the hardware system that will run your software. As if this were a math problem, you put your answers on the top line and then factor costs and ease of use.” This was more than 40 years ago and it's still right. I was in my early 20s. This is the reason, I figure each person will make their own decision about “Lion”

 

Mike, I can just hear you saying, “Thanks, Grumpy 48, you have just made my problem exponentially harder.” If you stop and think, you'll find that I am making each person responsible, including you and myself. There is no easy path through this. Lion has some completely different issues for security. Each and–user must understand his own role in this puzzle. It is the end–user who makes many of the important computer security risk choices. This is the reason, even with encryption, I will not use the cloud. If I need extra disk space, I'll buy another external hard drive, but keep the data “in house”. I understand each person will come to their own conclusion, I respect that.

28

Apple announced in today's earnings call that Lion will launch tomorrow, July 20th.

29

Mike, The problem you have is two–fold, you have the application with the new Mac OS and then you have the end–users. Many of your end users do not have a clue to what you're facing. It appears everything from Lion is only 64–bit and everything working with it, must also be 64 bit. I do not believe most of your people understand the magnitude of the change. The most accurate analogy would be the difference between Mac OS 9 and Mac OS X. The only thing I'm trying to suggest is this, just chill out and wait for the applications to be updated, not just Norton Security, but all of your applications. I would like to get Lion as much as anyone, but not at the cost of running without adequate security. The thing to remember is this, the Mac is open for attack on any machine. Personally, I have been attacked on my iMac at my home from Russia, China and many other places from that region. This is not just the last place it was sent from, but the place of its origin. I track it different ways from the IP Address shown on the screen from the prompt from “Norton Firewall”. The prompt says something like this,  “Vulnerability is Blocked....” with an IP Address. Now, if you did not have adequate security your machine can become something like  a “carrier” of a biological virus to other machines. Even though it would not affect your Mac. This is the reason I personally believe that the responsible thing to do is to wait until the security is developed, then purchase the new Mac OS.  

30

Several weeks of my paid subscription were wasted when Snow Leopard was released.

 

I take it from the responses that the balance of my current paid subscription will be wasted and that I shall also have to pay an upgrade fee.

 

What happened to customer service?

31

I can pretty much confirm NIV 11 runs in Lion. Confidential ran, but there were a bunch of errors logging in console. I don't really use confidential, so no biggie. NAV and Firewall seem to be operating just fine. 

32

Hi Holmemoss--

 

We're taking appropriate steps to address this issue. I will send you a direct message and take care of this for you.

thanks,

mike

33

Hi! After upgrading to Lion I installed NIS. After installation many options were disabled. But after few live updates and computer restarts everything seems to work ok. All of the options (except Information Guard which was not supported with 64-bit in Snow Leopard, too) are enabled.

So does it work properly now or does it just seem to work properly?

 

 

34

Ok Symantec, Lion is now available.

 

Is your product compatible? If not, when?

 

Thanks, Vince

35

Please see Mike Romo's discussion earlier in the thread about current compatibility, and future availability of new, fully compatible versions.

36

Hi-

 

Yes, I upgraded to Lion. There are two threads you shoul read *before* you upgrade to Lion, both in this blog, by Mike Romo.

 

1. NIS compatible with OS X Lion

2. Lion comes out tomorrow, what to expect from....

 

Lion, when installed blows out Java, visit   http://support.apple.com/kb/DL1421

and download a copy of the Java Update for Lion. Remember, Apple is phasing out Java of their Operating Systems. From what I understand, Symantec is already on the path for a set of Java-Free applications. This Java Upgrade will bring you up to a hybrid between Snow Leopard and Lion. Do your homework and do it *now*, because this $30 price runs out in August 2011.