NIS did not find malware: how I fixed it ... so far

Found this morning that my email had been hacked somehow. Dunno how or where, but it was through browsing on my Windows XP SP3 machine that I somehow crossed paths with it. NIS is updated to the latest everything, but it didn't even have a hint there was a problem. Which I was told about via emails that bounced and a relative telling me 'your email's been hacked'.

 

I downloaded MalwareBytes: it found something called "malware.packer.as" which I found to be a rootkit that set up spamming operations and tries to replicate itself via my online webmail. Malwarebytes actually appeared to get rid of it on reboot. Then I found Norton Power Eraser and ran that. It appeared clean other than that it flagged my OpenOffice 3.2 installation. Well it needed to be upgraded eventually anyway so I deinstalled it and reran NPE. Clean this time.

 

But am not exactly happy with NIS. What the heck am I paying for?