I apologize if this issue has already been addressed.
NIS Netbook Edition Version 18.5.0.125 downloaded from Norton Website without a CD for installation apparently does not affect a particular virus, according to HP Support. They say I need a disc patch developed by Norton and HP, according to HP Support, at an additional cost not covered by either HP Support or Norton Support. I find this to be rather strange, in that HP Support says not even performing a system recovery will remove this virus. They say the virus is embedded in the hidden files, and is thus not affected by performing a system recovery to the original state of the PC. I update and scan NIS daily, and download Windows Updates every 2nd Tuesday of the month and perform additional update checks thereafter.
Here are the symptoms:
- While booting up my HP Pavilion dv7t Entertainment PC (running Windows Vista, and using NIS Netbook Edition Version 18.5.0.125), the cursor will freeze up if I don't move it around within the first couple of minutes. I need to reboot the PC in order to make it function properly.
Thank you for your advice and support!