Nis.exe - Application Error

Norton Security | Norton Internet Security
1

hi to all. i have this problem. i have latest build of Norton Internet security 2014 in Windows 8.1.

in random times the Nis.exe it pop ups this error:

 

Nis.exe - Application Error
The exception unknown software exception (0x40000015) occurred in the application at location 0x73eed6fd.
Click on OK to terminate the program.

 

if i press ok and move the mouse over icon of NIS 2014 in taskbar Norton Internet Security disables from taskbar and not working.

if i press ok and not move the mouse over the NIS 2014 icon in taskbar it disables and enables again. but the error keeps continuing until i restart my pc.

my system is:

Windows 8.1 Pro

intel cpu i7 at 2.30Ghz

6 GB ram

ssd intel for windows 8.1.

 

also i have these programs installed:

Malwarebytes Anti-Malware 1.75

TuneUp Utilities 2014 build 14.0.1000.221

Windows 8 Manager 2.0.1

Microsoft Office 2013

and all Windows 8.1 updates.

 

why i have this error? is there any conflict with above programs?

but i dont think its a conflict because this happens now for about 5-7 days.

i already made a clean install of Windows 8.1 and all programs again but after a litlle use and surfing in internet i get this error again. i have to say but this error doesnt happen all the times. it happens lets say for 1 hour of use and after that no error for

the rest day.

 

can u help me? why i have this error?

thank u

2

Hi,

If malwarebytes is the full version, the one with the active scanner, then there is a conflict. Two active scanners on a single system will not increase protection. The minimal problem is reduced protection as things can slip through while the scanners are dueling. The worst is system crashes. All between are also possible, depending on the threat, or activity that is seen as a threat.

Keep us posted

3

thank u for your answer my friend.

i always have disable the scanner from Malwarebytes Anti-Malware. its the full version but i use it only to scan manual. i'm sure that there is no conflict from this. i think the developers should look the error codes i posted and find where is the problem and fix it.

4

Hi, djspiros. That error can sometimes indicate a driver problem. You may want to check your Windows installation, via the scannow option.

 

Using Command Prompt with Administrator privileges, type in the Run box  sfc /scannow {noting the space after sfc} and let it check and attempt to repair any corrupted system files.

 

If after this you still have the error, you could try a reinstall using the Norton Remove and Reinstall Tool, which will uninstall your product and replace it with a clean version.

 

http://www.norton.com/nrnr

5

hi, i already made that scan in Windows and made install of norton many times with norton remove uninstall software.

i made also a clean install of Windows 8.1 but after a litlle use i get that error again and again. same error code everytime.

i'm not new in pc's but not an expert. i think its something inside the function of Norton in this exe(Nis.exe)

Windows updates and all drivers in my pc are all latest and updated.

6

Hi djspiros,

      Why dont you use the event viewer of windows 8 to get indepth detail about the problem?

       Its seems that its an error related to MS Windows and some applications, visiting the below links may help you:

         http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/the-exception-unknown-software-exception/3884bd4c-2f7e-4290-a35e-60a5d0b36585?msgId=6328e7b0-90ce-47c7-a6a3-8e247580cd1e

          http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/the-exception-unknown-software-exception/10f132ea-e920-4da0-8b67-7d6c4434c449?msgId=3271aba9-d4b5-477b-a83b-d481a454a075

          http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/getting-windows-application-error-0x40000015-upon/211240f0-fb9c-4da9-aa89-86a8a7cb0791?msgId=69f62ea7-ff97-46ce-ae35-6318d1066b57

          https://forums.malwarebytes.org/index.php?showtopic=113005

          http://www.sevenforums.com/general-discussion/268188-unknown-software-exception-0x40000015.html (Oh its for win7 but give it a try)

Also you may try to download latest version of norton and do a clean install(Uninstall -> clean junk files using s/w like ccleaner -> shutdown -> cold boot system -> install new copy of nis). Keep us posted.

          

7

Hi dispiros:

I noticed that you reported a similar problem with NIS 20.x (2013) turning off here back in Aug 2013.  Did you upgrade to NIS 21.x (2014) by installing over your previous NIS installation?  Have you ever attempted a clean reinstall of NIS using the Norton Removal Tool to first wipe NIS off your system and then reinstall your software?  I also noticed here that you were looking for a Greek version of the NIS installer, so could you please let us know what language version you're currently using for NIS and your Windows OS.

The only information I could find on software exception (0x40000015) on the Symantec site was in an old 2008 support article here for Symantec Endpoint Protection (Symantec's security software for large corporations), and the error was related to a large number of files accumulating in the quarantine.  I doubt the problem with your NIS software is related, but just to be safe I would check your NIS quarantine history (History | Show | Quarantine) to see if any files have been added in the past week.  It might also be advisable to run full system scans with both NIS and Malwarebytes to see if they can detect any malware on your computer before you attempt any reinstall of your NIS software.

 

If the Norton Remove and Reinstall (NRnR) tool suggested by F4E doesn't solve the problem and you want to try a clean reinstall of NIS with the Norton Removal Tool (NRT), post back and we'll provide step-by-step instructions.
------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

8

ok let me clear to u what i have done. in clean Windows 8.1 install i install first NIS 2012. i setup the local identity safe and after this setup i update to latest build of NIS 2014 so to keep the local identity safe. Both versions are full ESD Greek installers.

i have made for a 3rd time a full clean Windows 8.1 setup and again all drivers and programs i use. but this time i didnt installed

TuneUp Utilities 2014 build 14.0.1000.221. this program makes some tweaks in Windows and programs so pc will work faster.

until now i dont have this NIS.exe error. maybe this error related to TuneUp Utilities 2014 14.0.1000.221?

maybe a conflict between NIS 2014 and TuneUp Utilities 2014???

i also checked and clear my NIS quarantine history. of course i have made full scans with NIS and Malwarebytes.

all clear.

i dont know how to reproduce this error. until now without TuneUp Utilities 2014 i have no errors.

i'll keep using it without  TuneUp Utilities 2014 for 1-2 days and after that i'll install it again to see if the error related with a conflict with TuneUp Utilities.

i'll keep you informed if i see an error again!!! but my thoughts is that this NIS.exe has generally problems if you see in forum from other posts. not specifically my error but random problems.

be well, thank you!!!!

9
djspiros wrote:

i dont know how to reproduce this error. until now without TuneUp Utilities 2014 i have no errors.

i'll keep using it without  TuneUp Utilities 2014 for 1-2 days and after that i'll install it again to see if the error related with a conflict with TuneUp Utilities.

Hi djspiros:

 

If you're referring to AVG's TuneUp Utilities here, Symantec employee Sym_KeN posted here that there was no conflict with NIS 2012 and TuneUp Utilities 2011, but I can't guarantee that is still true for newer versions of these programs.  The Norton Tamper Product Protection feature should also prevent TuneUp Utilities from deleting any important NIS files or registry entries when you're cleaning your system.  However, that doesn't exclude the possibility that one of the tweaks you made to your Windows OS with TuneUp Utilities (e.g., preventing a Windows service required by NIS from loading at startup) is causing the probem.

 

In the mean time, I'll wait to hear back from you just in case the TuneUp Utilities 2014 installtion is actually the cause of the error.

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

10

2 days working with my pc, no errors at all.

now i'll install TuneUp Utilities but not use tweaks yet.

i'll test it only with program installed. if no errors, i'll start

to make tweaks with TuneUp Utilities to see if errors will come.

when i say tweaks its only small changes that makes my pc faster.

some services go to manual from auto and some visual effects disabled

for pc running faster.also some programs from startup not to running

but not important programs of course for Windows 8.1.

 i'll keep you informed!!!

11

now i have 1 day that installed Tuneup Utilities 2014, i made all the same tweaks as before and untill now no error.

maybe a fix from Symantec already downloaded or a Windows update fix the errror i had?

i dont know. i'll keep testing to see if i get back the error. i'll keep you informed if i get the error again.