Norton does a very good job of protecting itself and tries to prevent anything from making changes to its internal parts. It is possible that the update got too close to something and it shut down to prevent contamination. The reboot sorted things out and now both are happy and playing well together [as they should]
Keep watch on things for a day or two and if nothing else happens assume all is well.
I don't know if this is relevant but Microsoft has just pulled one of it's updates again ! to do with Outlook...Of course, it may have nothing to do with your problem....
From the description, it doesn't seem likely you'll be able to reproduce this issue to get us some logs. I've sent you a Private Message with an upload location for a Full Memory or Kernel Dump. If you have either of those for this crash, that would be appreciated.
Is there anything that you could add that might help us reproduce this issue? I'm guessing you're running NIS 21.0.1.3 -- did you update from NIS 20.4? How exactly? Are there any other products installed that might affect this issue? Thanks.
Issue is not reproduceable, and only occured once during the last Windows update.
My computer is set to produce a Minidump, but I checked that folder and it was empty.
The only other clue I can give you is that one minute before the error I see this in the event log:
Log Name: Application Source: Microsoft-Windows-User Profiles Service Date: 10/09/2013 4:54:52 PM Event ID: 1530 Task Category: None Level: Warning Keywords: User: SYSTEM Computer: Dave-HP Description: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL - 0 user registry handles leaked from \Registry\User\S-1-5-21-1194395527-329843704-28872
Norton does a very good job of protecting itself and tries to prevent anything from making changes to its internal parts. It is possible that the update got too close to something and it shut down to prevent contamination. The reboot sorted things out and now both are happy and playing well together [as they should]
Keep watch on things for a day or two and if nothing else happens assume all is well.
I don't know if this is relevant but Microsoft has just pulled one of it's updates again ! to do with Outlook...Of course, it may have nothing to do with your problem....
From the description, it doesn't seem likely you'll be able to reproduce this issue to get us some logs. I've sent you a Private Message with an upload location for a Full Memory or Kernel Dump. If you have either of those for this crash, that would be appreciated.
Is there anything that you could add that might help us reproduce this issue? I'm guessing you're running NIS 21.0.1.3 -- did you update from NIS 20.4? How exactly? Are there any other products installed that might affect this issue? Thanks.
Issue is not reproduceable, and only occured once during the last Windows update.
My computer is set to produce a Minidump, but I checked that folder and it was empty.
The only other clue I can give you is that one minute before the error I see this in the event log:
Log Name: Application Source: Microsoft-Windows-User Profiles Service Date: 10/09/2013 4:54:52 PM Event ID: 1530 Task Category: None Level: Warning Keywords: User: SYSTEM Computer: Dave-HP Description: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL - 0 user registry handles leaked from \Registry\User\S-1-5-21-1194395527-329843704-28872