Hi guys, I hope someone can help me as I am a little confused ...
I have two old Win XP machines that have both been happily running NIS 2012 for a month or so with all updates and scans happening as scheduled. LiveUpdate ran on both 3 days ago, both scanned clean and at the end of the day they were shut down with no apparent problems. Upon returning today the PC is just fine and is again happily updating & scanning as expected. However the laptop is not. The NIS icon has disappeared from the system tray. The Norton toolbar has also disappeared from within IE8 (although View > Toolbars still shows it in the list). I can not launch NIS as neither the desktop shortcut nor the entry in the Start > Programs list do anything when clicked. I found the target file uistub.exe but clicking on that did nothing either. It was in a folder called ...> Norton Internet Security > Engine > 19.7.1.5 so an update to the latest engine has at least been attempted.
I have rebooted a few times today but it hasn't helped.
Norton Update Centre claimed I had nothing installed, saying "No Norton product was found...". Strange then that Windows Security Centre should say "NIS reports that it is up to date and virus scanning is on". NIS is (was?) definitely installed but I can find no evidence it is running. Is it?
I am guessing my first port of call should be to run LiveUpdate again as maybe it had problems last time. But without a user interface I am not sure how to do this. Can I do Start > Run and just type a command in there? What would I need to type?
Is there anything else I can try? I was hoping I wouldn't have to go through the hassle of uninstalling and reinstalling the whole thing.
Any and all (relevant and sensible) suggestions will be gratefully received.
Thanks to all (just for reading this far!)
Lisa