We shut down our computer whenever it’s not in use. Twice on booting up, the Norton icon on the system tray appeared with a “red x” instead of a “green checkmark”.
The first time it happened (several weeks ago), I left clicked on the icon to get into the NIS control panel to see what the problem was and immediately the icon on the system tray changed to the green checkmark.
This morning, the red x appeared for the 2nd time. I rebooted and the red x was still there. However, when I left clicked the icon to get into the NIS control panel, the red x disappeared and the green checkmark appeared.
Is it safe to assume that NIS hit some kind of glitch while booting up and clicking on the icon resolves whatever the glitch was and the computer remains secure? Since this happened for the second time, I just want to make sure I have nothing to worry about. Experienced this only after my computer was upgraded to NIS 2013 in March.
We shut down our computer whenever it’s not in use. Twice on booting up, the Norton icon on the system tray appeared with a “red x” instead of a “green checkmark”.
The first time it happened (several weeks ago), I left clicked on the icon to get into the NIS control panel to see what the problem was and immediately the icon on the system tray changed to the green checkmark.
This morning, the red x appeared for the 2nd time. I rebooted and the red x was still there. However, when I left clicked the icon to get into the NIS control panel, the red x disappeared and the green checkmark appeared.
Is it safe to assume that NIS hit some kind of glitch while booting up and clicking on the icon resolves whatever the glitch was and the computer remains secure? Since this happened for the second time, I just want to make sure I have nothing to worry about. Experienced this only after my computer was upgraded to NIS 2013 in March.
Thank you.
Blue452
NIS 2013
Windows XP, SP3
IE8
Hi,
Slow down! You're clicking faster than your programs can load
The red 'x' tends to appear when the icon is displayed before the program is fully loaded and done its internal checks. As soon as it's ready to run the check mark will display.
If this isn't the case, please post back and we'll start digging. Til then
Hi Dickevans - I'm relieved that I just need to be more patient and wait for Norton to complete its internal check. Should the red x appear again, I'll follow your advice.
Blue452, fwiw I have my Norton Boot Time Protection set to Agressive, so I'm protected right from start up. It takes a little longer for the Norton Icon to appear in the notifications area, but when it does, the check mark is always green. Sometimes longer is better, if you let Norton work it's magic !
I don't buy everything said here about this issue.
I had to do a reintsall of NIS 2013 yesterday. Did a clean install; removed NIS 2013 via add/remove programs and after reboot, ran Norton cleaner tool. Rebooted and reinstalled NIS 2013 without issue. Everything fine until I ran the offered patch via LiveUpdate. After the patch was applied, then the toolbar icon issues started as described previously.
Since I am on a standalone PC w/ no home network, I set the LAN connection to "protected" which also set by default my router to the same status. End of problem - green checkmark appears immediately after desktop display at boot time.
Bottom line - this latest patch is hanging up the network initialization hence the delay in setting NIS icon to OK status. Worse when I watched the connections in TCPView, ccsvchost.exe was not startiing up until that green checkmark appeared but other network connections were allowed.