NIS main window is transparent

I know that the subject has been discussed earlier but I cannot find any firm solution for it. Has there been any? I am running Windows 8.1 and Nvidia Quadro K4000 GPU with the latest driver. The NIS main window is transparent, almost invisible. Any good ideas how to fix it?

Yes, that's what I mean. I completely uninstalled NIS, cleaned registry (with different tools incl CCleaner), re-installed and the problem is still there.

 

The problem was not there when I first installed NIS (a few months ago). After that many changes were done but I did not check NIS after every single change so, I cannot tell exactly when the problem first appeared. By changes I mean W8 to W8.1, GeForce to Quadro, HDD to SSD.

 

The main window and also the next level windows (LiveUpdate, Scan now, Advanced) are transparent. The icons behave OK.

 

Any ideas what and how to check or fix?

I know that the subject has been discussed earlier but I cannot find any firm solution for it. Has there been any? I am running Windows 8.1 and Nvidia Quadro K4000 GPU with the latest driver. The NIS main window is transparent, almost invisible. Any good ideas how to fix it?

Hi pt21, this can sometimes happen when upgrading drivers.

 

You could try restoring the previous video driver to see if it fixes the problem, when you roll back.

You could also remove nVidia's software from your PC and re-install it. But put a check mark in "Clean installation...." this will delete any stored settings for nVidia that might be causing this issue.

Thanks for your advices. I tried but unfortunately no success. I will stop the experiements now. Simply because NIS functionality is actually OK and that's what matters the most. Nvidia itself is fine as well. Just the two do not like each other 100%. I need to focus on my everyday tasks behind the screen and don't want to spend too much time on re-building.

 

Thanks again for your help.

It has been some time since I "closed" the subject. Just a brief update now. I built a completely new PC. All components out of the box (mobo, cpu, ram etc etc) and fresh installation of all the software starting from brand new Windows 8.1 and including naturally all the drivers and NIS. Believe or not but the situation is still the same - the NIS main window is still transparent. It seems to be a NIS compatibility issue with something in my setup. Is there any Norton/Symantec expert around to comment on that?

Are you using the same brand of video card? Same monitor? The monitor is an unlikely cause but you never know.

Does your motherboard have onboard video? If so, try the onboard video as a test and see what the results are.

Hi,

 

Yes, you are absolutely right. The GPU and the monitor are still the same (Nvidia Quadro K4000 and Dell U2713H). The monitor is not the bottleneck since I have a two monitor setup actiually, The other one is EIZO Flexscan S2000 and the NIS window is transparent there as well.

I do not have any mobo/cpu integrated graphics so that I don't have any chance to test that option. However, I do have one low-end Geforce card that I typically use as a "working tool" for PC building and I can try to test that option during the coming days. But it looks very likely that the problem is related to graphics/driver and if the "Geforce test" proves it then we still have the main problem unsolved. By the main problem I mean that NIS isn't 100% compatible with Quadro K4000+the latest Quadro driver.

 

I will let you know the Geforce test results.

The Nvidia driver could incorrectly use hardware acceleration for NIS.

What driver do you have, 332.21 or older??

See in the Nvidia cpl if NIS is detected as an app and play with the settings, related to NIS, in order to remove hardware 3D acceleration for NIS GUI. 

 

Regards,

Just a short update. Kind of a workaround for me is to use Geforce instead of Quadro. The NIS windows that were transparent earlier look ok with Geforce GTX780 (driver 334.89). However, I make a conclusion that there is a incompatibility issue with NIS and Quadro (latest driver by today)  together.

Regards

Hi, pt21. I also have Geforce graphics, and they work fine with Norton's UI.

 

I think your guess re Quadro's drivers, is spot on.

 

Sometimes a rollback works just as well, as an updated driver.........

And sometimes certain applications (i.e., Solidworks, Autocad, etc.) require that an appropriately versioned (compliant) Quadro driver be installed so that images screen render correctly... Ergo, we end up in a Catch-22 situation.  :smileywink:

I have a GeForce as well and everything is fine. But I don't know how many versions back but NIS use to be semi-transparent. I thought there was even a feature to change the transparency. But I may be wrong.