Dear Norton Community,
We know that you all have been waiting for the Windows 7 compatibility release of NAV/NIS 2009 and Norton 360 v3. We are glad to announce that we have completed testing NAV/NIS 2009 and Norton 360 v3 on Windows 7 and we are ready to release the patch.
The version number of the new release will be 16.7.2.11 for NAV and NIS and 3.5.2.11 for Norton 360 v3.
The FAQ below tries to answer some common questions:
1. What is the version number for this patch?
- For Norton AntiVirus and Norton Internet Security, the version number is 16.7.2.11.
- For Norton 360 v3, the version number is 3.5.2.11.
2. When will I receive the patch?
As a standard practice Symantec deploys patches over an extended period to our large world-wide customer base. Starting on Monday August 31st, we will begin releasing our latest patch to the Norton Internet Security, Norton AntiVirus and Norton 360 products and over the course of the next few days we expect to have the patch fully deployed to all connected customers through either our Automatic LiveUpdate mechanism or through manual application of our LiveUpdate functionality. As always, please let us know if you encounter any issues with this patch and thank you again for your patience.
3. How can I manually install or upgrade to NAV/NIS 2009.7 (16.7) or Norton 360 v3.5?
All NAV/NIS 2009 and N360 v3 customers will receive this patch. In case you want to install NAV/NIS or Norton 360 on a new Windows 7 machine, you will need to install this release. This release will be posted on the Norton Update Center. We do not have an ETA on when we will post on Norton Update Center yet. Once we have an ETA, we will be updating this post with more information.
Please note that all customers with a valid subscription will receive this update for free.
4. What are the changes in this release?
- Several Windows 7 compatibility fixes
- Support for migrating Vista to Windows 7
- Fixed issue where Windows Defender was disabled on every reboot
- Norton Toolbar support for Firefox 3.5 in this release, including fixes for IPS Add-on issues
- Fixed LiveUpdate failures caused by hosts running behind a proxy
- Fixed top install failures seen in the field
- Fixed patching issues seen with 16.5 patch
For NAV/NIS customers, this patch also includes fixes from 16.5, 16.2 and 16.1 patches. Note that Norton 360 v3 already had all the applicable fixes that were part of NAV/NIS 16.5, 16.2 and 16.1 patches.
The following issues were fixed in the 16.5 patch:
- Fixed an issue where you may not be able to access shared folders on a computer connected to your home network.
- Fixed an issue where the “Security History” link from Quick Scan UI was not working on first click.
- Fixed an issue in Home Networking Map - not warning the user that another user is viewing the map.
- Fixed an issue in Home Networking – removing a remotely monitored device does not persist.
- Fixed unnecessary UAC warnings during install/configuration.
- Fixed a crash in Home Networking Map User Interface.
- Fixed a crash in the AntiVirus Scan User Interface.
- Fixed a contributing issue for Error 3040,10001
- Improved Home Networking remote monitoring Antivirus item formatting
- Added option to allow Pulse Updates to run when laptop is on battery power (Settings/Miscellaneous Settings)
- Added SONAR support for Vista 64-bit
- Allow Context Scanning (Right-Click file scanning) for Vista 64-bit
- Added Norton Product Tamper Protection support for Vista 64-bit
- Added UMPC support
- Added Norton SafeWeb integration
- Site Rating and annotated web search
- hopping Safety (MarkMonitor and buySAFE)
The following issues were fixed in the 16.2 patch:
- Changes to allow future LiveUpdate better handle error conditions.
- Fixed an issue with 64-bit LiveUpdate patches.
- Fixed several Winqual reported errors.
- Fixed a compatibility issue with Microsoft Outlook Connector after installation of Norton Add-On Pack.
- Fixed an issue where the product would sometimes interfere with its own ability to match IDS signatures properly.
The following issues were fixed in the 16.1 patch:
- Fixed issue where Protection updates download but date does not change.
- Fixed issue where in some cases, if you looked at the details of which updates succeeded and which failed, it would show all updates failed even though only one update failed.
- Fixed issue where Virus Definitions were considered non-valid in certain scenarios.
- Fixed instance where Advanced Protection will fail to start.
- Fixed issue where LiveUpdate fails to download and apply Web Protection definitions.
- Fixed issue with Identity Safe showing garbled characters in a few areas of the User Interface.
- Fixed multiple instances of ccSvcHst.exe crashes caused by components.
- Fixed issue with ccSvcHst failing to shutdown on a reboot (End Task dialog displayed indefinitely).
Please let us know if you have any further questions.
[edit: revised information about Norton Toolbar fixes in latest patch -FAQ #4]