NIS No Longer Removes Tracking Cookies

Hey Y'all,

 

I need your help. Contacting Norton via phone or by the chat has been a dismal failure. I'm losing confidence in Norton fast. My NIS will no longer detect tracking cookies. It will no longer remove them, yet they are on my system. Why is this? I have not changed any settings.

 

Windows 7/64 x86

Mozilla Firefox 16.2

NIS 20.2.0.19

 

Thanks,

 

Manny