NIS 21.0.1.3 will not check my Facebook Wall even when FB is open. It just keeps trying to reload.the checking application
Platform is:
XP/SP3
NIS 21.01.3
Mozilla FF v.24
NIS 21.0.1.3 will not check my Facebook Wall even when FB is open. It just keeps trying to reload.the checking application
Platform is:
XP/SP3
NIS 21.01.3
Mozilla FF v.24
Hi Phil,
Thanks for reply
here are my FB app settings for NIS Safe Web- are they OK?
Access posts in your News Feed | |
Access your data any time Norton Safe Web may access your data when you are not using the application |
Yes, they look okay.
Have you restarted your computer recently? If not, please do so.
Are you running the app from the NIS interface on your computer or from within Facebook itself? Please try both and let us know.
Thanks!
Reinstalled NIS 21.0.2.1
Restarted
Launched FB
Launched NIS and FB Scan
Same result i.e.
Tab header flashes between "Connecting" and "Norton Safe Web on FB" but does not settle down
The flashing FB screen tells me that FB "is not currently protected" and the Auto Scan On button is grey and the AutoScan button Off is White.
FB Apps settings for FB for NIS are
Last logged in: Less than 24 hours ago
Visibility of app and postsThis app needsThis app can also
| ||||||||
|
Let's see if we can run the Norton Safe Web app directly from the Facebook account.
Once expanded, click Norton Safe Web (at this point it should appear as a link with blue font). That should start the scan.
Let us know.
Hi Phil,
Did all that but got same result- sorry!
NIS 21.0.1.3 will not check my Facebook Wall even when FB is open. It just keeps trying to reload.the checking application
Platform is:
XP/SP3
NIS 21.01.3
Mozilla FF v.24