NIS not checking my Facebook Wall

NIS 21.0.1.3 will not check my Facebook Wall even when FB is open.   It just keeps trying to reload.the checking application

 

Platform is:

 

XP/SP3

NIS 21.01.3

Mozilla FF v.24

Hi Phil,

 

Thanks for reply

 

here are my FB app settings for NIS Safe Web- are they OK?

 

 
Access posts in your News Feed
 
Access your data any time
Norton Safe Web may access your data when you are not using the application

Yes, they look okay.

 

Have you restarted your computer recently?  If not, please do so.

 

Are you running the app from the NIS interface on your computer or from within Facebook itself?  Please try both and let us know.

 

Thanks!

Reinstalled NIS 21.0.2.1

Restarted

Launched FB

Launched NIS and FB Scan

 

Same result i.e.

Tab header flashes between "Connecting" and "Norton Safe Web on FB" but does not settle down

 

The flashing FB screen tells me that FB "is not currently protected" and the Auto Scan On button is grey and the AutoScan button Off is White.

 

 

 FB Apps settings for FB for NIS are

Last logged in: Less than 24 hours ago

Close

Visibility of app and postsThis app needsThis app can also


  • Your basic info

 
Post on your behalf
This app may post on your behalf, including status updates, photos and more.
 
 
Access posts in your News Feed
 
 
Access your data any time
Norton Safe Web may access your data when you are not using the application

Let's see if we can run the Norton Safe Web app directly from the Facebook account.

 

  • Open Facebook
  • Click the settings 'gear' icon
  • Click Account settings then click Apps in the left column.
  • Under Apps settings, click Norton Safe Web

 

 facebook-nsw-1.png

 

Once expanded, click Norton Safe Web (at this point it should appear as a link with blue font). That should start the scan.

 

facebook-nsw-2.png

 

Let us know.

 

Hi Phil,

 

Did all that but got same result- sorry!

NIS 21.0.1.3 will not check my Facebook Wall even when FB is open.   It just keeps trying to reload.the checking application

 

Platform is:

 

XP/SP3

NIS 21.01.3

Mozilla FF v.24