So I have two Windows 10 laptops. I am trying to get a new product key for NIS to activate on my older Windows 10 laptop. It gives me error code 1002 despite going through the process and downloading the software when clicking to get the valid product for product key. I also went ahead and uninstalled the software and reinstalled it. It still doesn't take the product key. The NIS key works on my other laptop no problem.