PC W7 SP1 64 bit. After an Auto update to NIS 22.5. with UAC set to the default notify level ( has always been set ) NIS woud not run from the desktop shortcut, Toolbar was missing from Firefox, Antispam folder missing from Outlook and NIS icon missing from taskbar.
I used the NRnR tool - still same issue after restart. I then read somewhere in the support pages to set UAc to Never Notify. I tried that and Bingo - Toolbar back, Antispam back, Icon back in taskbar..all looked fine....until I reset UAC back to Default Notify level - restarted PC and no Toolbar , no Antispam, No Icon on task bar ....and no way of knowing if NIS was even running !! Contacted support and had three (yes 3) remote sessions all of which failed - 3 attempts by three different lvl 1 techies....what a waste of time that was, as I got the impression they were just trying different things out to see it it worked, but had not been aware of the issue before. Upshot is that I'm currently running 22.5.2.15 with Windows UAC "turned off", which I would rather not have to do.
Any suggestions what to try next ? Maybe download NRT (removal tool), reset UAC to ON, logon to my Norton account and download NIS from there ...haven't tried that yet but was not one of the methods used by lvl 1. Another "remove and try again" probably won't be any worse and might even work, but would welcome other ideas from all you 'tech heads' out there if issue has been seen/known about before.
Thanks