Today, did a clean, fresh install of Norton Internet Security version 22.8.1.14 on a Windows 10 Pro 64-bit (OS Build 14393.576).
Just in one day I had 3 NIS.exe crashes related to faulting module SYMHTML.DLL.
The error reports
Faulting application name: NIS.exe, version: 13.1.2.9, time stamp: 0x57d1daa2
Faulting module name: SYMHTML.DLL, version: 10.3.0.30, time stamp: 0x57b505df
Exception code: 0xc0000005
Fault offset: 0x00082aca
Faulting process ID: 0x1714
Faulting application start time: 0x01d2682c8417a2a7
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\22.8.1.14\NIS.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\22.8.1.14\SYMHTML.DLL
Report ID: 1eb8b1ca-ba30-4291-bdc3-91db43767485
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: NIS.exe, version: 13.1.2.9, time stamp: 0x57d1daa2
Faulting module name: SYMHTML.DLL, version: 10.3.0.30, time stamp: 0x57b505df
Exception code: 0xc000041d
Fault offset: 0x00082aca
Faulting process ID: 0x1304
Faulting application start time: 0x01d26827b7a89dde
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\22.8.1.14\NIS.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\22.8.1.14\SYMHTML.DLL
Report ID: 726cf618-c886-4f78-b30d-6747eac9500e
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: NIS.exe, version: 13.1.2.9, time stamp: 0x57d1daa2
Faulting module name: SYMHTML.DLL, version: 10.3.0.30, time stamp: 0x57b505df
Exception code: 0xc0000005
Fault offset: 0x00082aca
Faulting process ID: 0x1304
Faulting application start time: 0x01d26827b7a89dde
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\22.8.1.14\NIS.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\22.8.1.14\SYMHTML.DLL
Report ID: 8fbd60b7-a683-4b39-9d87-b3fac645b9c5
Faulting package full name:
Faulting package-relative application ID:
This is when they were created
- Opened the Performance tab to view the Graphs: crashed NIS.
- Opened the Performance tab to open the Startup Manager twice: crashed NIS
Are more users experiencing this error (again) with the latest version of Norton Internet Security (version 22.8.1.14)?
If so, is Norton Support aware of the issue?
NIS.exe dmp files are available.
Cheers,
Dave