I currently have NIS (not sure which one - I'm assuming 2009) on my system, which has the following specs:
Intel i7-860
8 GB RAM
1 TB Hard drive
1 GB ATI Radeon HD 4850
Windows 7 Professional 64-bit
I purchased NIS when I bought the machine last December; my subscription runs out in March 2011.
I noticed yesterday that NIS wasn't running, and what's more I can't even manually start it from the Programs menu. I've tried various reboots and System Restores in case a recent update was causing the problem. I downloaded and ran Norton's Bootable Recovery Tool which found nothing; running SUPERAntiSpyware in Safe Mode also came up with nothing, as did running Malwarebytes.
There was one time that I was able to get *something* resembling NIS to come up, but it was just a teeny tiny window and it did nothing - see attached image; the NIS window is to the right:
I'm not sure what's going on - any ideas or suggestions?
(On an odd side note: ever since my last System Restore I've been unable to connect to my router or the internet through Firefox; I'm writing this message in IE.)
I currently have NIS (not sure which one - I'm assuming 2009) on my system, which has the following specs:
Intel i7-860
8 GB RAM
1 TB Hard drive
1 GB ATI Radeon HD 4850
Windows 7 Professional 64-bit
I purchased NIS when I bought the machine last December; my subscription runs out in March 2011.
I noticed yesterday that NIS wasn't running, and what's more I can't even manually start it from the Programs menu. I've tried various reboots and System Restores in case a recent update was causing the problem. I downloaded and ran Norton's Bootable Recovery Tool which found nothing; running SUPERAntiSpyware in Safe Mode also came up with nothing, as did running Malwarebytes.
There was one time that I was able to get *something* resembling NIS to come up, but it was just a teeny tiny window and it did nothing - see attached image; the NIS window is to the right:
I'm not sure what's going on - any ideas or suggestions?
(On an odd side note: ever since my last System Restore I've been unable to connect to my router or the internet through Firefox; I'm writing this message in IE.)
I bought an HP system that came with NIS preinstalled; there was a 15-month subscription that was part of the purchase. As a result, I have not uninstalled or installed any other security program.
I can describe the NIS window until the Mods approve it - it's quite the odd little thing. I see the Norton globe logo in the upper left, which is followed by the Minimize button, Maximize button, and Close Window button. There is a white bar the runs underneath these and that's it - the window is quite small...maybe 120x30 px.
On a whim, I decided to try the Norton Update Center and after running it said:
No Norton product was found... We're sorry, but we were unable to find a Norton product on your computer.
This is particularly troubling, especially since I'm looking at the NIS folder on my hard drive right now; NIS is also still in my Programs menu under the Windows Start Menu...I just can't start up anything.
I suspect that whatever else was wrong with Norton, the System Restore probably invalidated the 15 month trial, or subscription. I would suggest talking to support on this problem, as they will be able to access your machine, if you allow it, uninstall Norton, reinstall it, and make some arrangements for your reinstatement of subscription time.
Customer service Chat is the fastest most convenient source of assistance.
I connected with Live Chat Help immediately (no waiting!) and a nice person named Pavan was able to work with me to get things back to "normal". This basically involved the removal of NIS2009 and installation of NIS2011, but Pavan was extremely patient and awesome to work with - they even offered a 30-day extension of my subscription.
