NIS2009 is a little too aggressive in identifying spam. I adjusted the settings to medium low, and don’t really want to go to Low. I know I can import an address book, but I use Thunderbird for email, and that is not listed as an option. I know I can just keep exporting my thunderbird emaill address book to OE as I add new contacts, but that is a pain- so, I have been adding email addresses manually into NIS2009. That is also a pain. Surely there must be a better way. Am I missing something?
First, are you sure it's Norton and not a built-in Antispam filter. If you are sure, all you have to do is right-click on some piece of mail misidentified as spam and then click on "this is not spam." Norton learns quickly. It will also teach itself, if you go to the antispam settings, choose "configure" and find the setting that tells it to learn from your saved email.
I know it's NIS flagging it because the subject line of the email begins with [Norton AntiSpam]. Further, I right-clicked, and there is no Norton option of any kind- just the ones that are built into Thunderbird. Also, there is no option in the Anti-Spam section that tells it learn from my saved email. The only integration seems to be with Outlook or Outlook Express. This is a huge oversight in an otherwise fine product. Many people are using email clients other than those provided by Microsoft.
Ironically, the message that I got from nortoncommunity@symantec.com telling me about your reply was flagged as Spam by NIS. they really need to fix this feature ASAP. I would be embarrassed.
I just tell it to block anything not in my allowed list and then see what ends up in the anti spam folder and tell it which ones are not spam. It adds them to the allowed list and all is fine. I also turn off the spam filters from my email providers so everything is handled by only Norton. Or don’t you get an antispam folder added in Thunderbird? I don’t know since I only use the default Microsoft products.
The problem is there is no easy way to tell it what to put in the allowed list. I exported my address book from Thunderbird to OE, and then imported that list into NIS as an allowed list, but each time I need to add something new, it's a completely manual process. I have to enter the email address or domain in NIS- there is no right-click option to do it automatically. It takes 6 clicks just to get to the field where I can enter the domain (5 for an email address). Then I have to type in the domain or email address (or copy and paste it).
I am not familiar with the operation of Thunderbird at all. Is Thunderbird what handles your email? If so, what is the role of Outlook Express? Why are you using OE? Does Thunderbird offer spam-filters? If NIS anti-spam does not work with Thunderbird, then it sounds like the Norton Antispam header must come from OE. I have too little specific information.
Thunderbird is an email program from Mozilla. Thunderbird is fairly intelligent. It has its own spam filtering, but this has nothing at all to do with the NIS spam filtering. I don’t use OE- I used it as a way to get my address book from Thunderbird into NIS. NIS reads OE address books, but not Thunderbird address books, so I exported my Thunderbird address book into OE, and then imported the OE address book into NIS. But, I need to add new addresses frequently, so this export-import routine is not ideal. NIS is putting the “Norton Anti Spam” heading on.
So it only partially works with Thunderbird. Enough to detect spam but without adding the anti spam folder or the context menu options to tell it whether the message is spam or not. So the anti spam component needs work. To make it stronger in the things it does integrate with and to add integration with Vista and other email programs.
But if Thunderbird has its own spam-filtering, just turn off Norton's spam-filtering and the problem should be solved.
What am I missing?
mijcar wrote:But if Thunderbird has its own spam-filtering, just turn off Norton's spam-filtering and the problem should be solved.
What am I missing?
I would suggest that as well. If you think there are too many handles to pul. Besides that , Thunderbird has a great anti spam itself
I too have this problem, with copying the address list into the anti-spam module, and flagged it when I used NIS2008.
I had hoped that 2009 would have included Thunderbird as a source for the address book to add to the anti-spam.