I and Symantec Tech Support (multiple calls) have been unable to get NIS2009 to install. The installer fails to fully load. Installer log is listed below. Norton Removal Tool has been run. The NIS09 install package has been downloaded multiple times with different systems. The last conclusion reached by Symantec Tech Support was system had a virus interfering with installation. The system's hard drive has been scanned with Norton Security Check, Norton Internet Security 2006 (which installs fine), Kaspersky Internet Security 2009, Trend-Micro Housecall, and Clamwin all of which have current virus definitions - no virus was found. Spybot Search and Destroy has also been run. If anyone has any insight, it would be much appreciated. Access to non-scripted, english speaking tech support would be welcome too. My patience with the Indian support folks is exhausted.
System: WinXP Home Edition, SP2
2008-12-23-21-44-14-093 : 0x057C : Information : install version: 5.1.0.27
2008-12-23-21-44-14-093 : 0x057C : Information : command line: "C:\Documents and Settings\Owner\Desktop\NIS09EN.exe"
2008-12-23-21-44-14-093 : 0x057C : Information : base install folder: C:\Program Files\NortonInstaller
2008-12-23-21-44-14-093 : 0x057C : Information : install log folder: C:\Documents and Settings\All Users\Application Data\NortonInstaller\Logs\12-23-2008-21h44m14s
2008-12-23-21-44-14-093 : 0x057C : Information : install temp folder: C:\Documents and Settings\All Users\Application Data\NortonInstaller\SymTemp
2008-12-23-21-44-14-093 : 0x057C : Information : Install Cache: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33
2008-12-23-21-44-14-093 : 0x057C : Information : Start: Load InstallUI
2008-12-23-21-44-14-093 : 0x057C : Information : Finish: Load InstallUI (ERROR_FILE_NOT_FOUND)
2008-12-23-21-44-14-109 : 0x057C : Information : Start: Extract Package
2008-12-23-21-44-14-156 : 0x057C : Information : End of EXE module: 961024
2008-12-23-21-44-14-156 : 0x057C : Information : Start: extract stub
2008-12-23-21-44-14-156 : 0x057C : Information : Finish: extract stub
2008-12-23-21-44-14-156 : 0x057C : Information : Start: fix stub signature
2008-12-23-21-44-14-328 : 0x057C : Information : Finish: fix stub signature
2008-12-23-21-44-14-328 : 0x057C : Information : REAL End of EXE module: 966528
2008-12-23-21-44-14-328 : 0x057C : Information : Extracting: InstUI.dll 2129440 (eFileType_Extract)
2008-12-23-21-44-14-359 : 0x057C : Information : Done Extracting: InstUI.dll
2008-12-23-21-44-14-359 : 0x057C : Information : Extracting: 09\01\InstUI.loc 897392 (eFileType_Extract)
2008-12-23-21-44-14-359 : 0x057C : Information : Done Extracting: 09\01\InstUI.loc
2008-12-23-21-44-14-359 : 0x057C : Information : Extracting: 09\01\ProdKey.html 7856 (eFileType_Extract)
2008-12-23-21-44-14-359 : 0x057C : Information : Done Extracting: 09\01\ProdKey.html
2008-12-23-21-44-14-359 : 0x057C : Information : Extracting: NIS-16-0-0.7z 57474987 (eFileType_Archive)
2008-12-23-21-44-14-375 : 0x057C : Information : base adjusted to 4001580
2008-12-23-21-44-14-375 : 0x057C : Information : Done Extracting: NIS-16-0-0.7z
2008-12-23-21-44-14-375 : 0x057C : Information : Extracting: NIS-16-0-0InstallPackage.7z 2517407 (eFileType_InstallPackage)
2008-12-23-21-44-14-375 : 0x057C : Information : base adjusted to 61476567
2008-12-23-21-44-14-375 : 0x057C : Information : Done Extracting: NIS-16-0-0InstallPackage.7z
2008-12-23-21-44-14-375 : 0x057C : Information : Extracting: NIS-16-0-0VirusScanner.7z 503009 (eFileType_VirusScanner)
2008-12-23-21-44-14-375 : 0x057C : Information : base adjusted to 63993974
2008-12-23-21-44-14-375 : 0x057C : Information : Done Extracting: NIS-16-0-0VirusScanner.7z
2008-12-23-21-44-14-375 : 0x057C : Information : Finished: Extract Package: 0x00000000
2008-12-23-21-44-14-375 : 0x057C : Information : C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\fallback.dat created for 0409
2008-12-23-21-44-14-375 : 0x057C : Information : Start: Load InstallUI
2008-12-23-21-44-15-218 : 0x057C : Information : LoadResourceModule(): C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\09\01\instUI.loc, 0409
2008-12-23-21-44-15-234 : 0x057C : Information : Finish: Load InstallUI
2008-12-23-21-44-15-234 : 0x0868 : Information : Start: Extracting Layout
2008-12-23-21-44-16-078 : 0x057C : Information : start: OnDocumentComplete
2008-12-23-21-44-16-109 : 0x057C : Information : finish: OnDocumentComplete
2008-12-23-21-44-16-453 : 0x0868 : Information : Finished: Extracting Layout (C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33
2008-12-23-21-44-16-453 : 0x0868 : Information : Start: Load EngineManager
2008-12-23-21-44-16-765 : 0x0868 : Error : CEngineWrapper::Load(55) : failed to initialize Engine: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\engine.dll (0x80010300)
2008-12-23-21-44-16-765 : 0x0868 : Error : CInstallManager::LaunchEngine(1759) : failed to load engine: 0x8000ffff
2008-12-23-21-44-16-859 : 0x057C : Information : Start: Contains Package
2008-12-23-21-44-16-859 : 0x057C : Information : End of EXE module: 961024
2008-12-23-21-44-16-859 : 0x057C : Information : REAL End of EXE module: 966528
2008-12-23-21-44-16-859 : 0x057C : Information : Finished: Contains Package
2008-12-23-21-44-16-859 : 0x057C : Information : Start: Extract Package
2008-12-23-21-44-16-859 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\09\01\InstUI.loc
2008-12-23-21-44-16-859 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\09\01\ProdKey.html
2008-12-23-21-44-16-859 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\allcpr.7z
2008-12-23-21-44-16-859 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\ccIPC.dll
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\ccL80U.dll
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\ccSet.dll
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\cltLMSx.dll
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Engine.dll
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\fallback.dat
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Install.mft
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\InstStub.exe
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\InstUI.dll
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\layout.dat
2008-12-23-21-44-17-031 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Lue.dll
2008-12-23-21-44-17-078 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\maplngid.dat
2008-12-23-21-44-17-078 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Microsoft.VC80.CRT\Microsoft.VC80.CRT.manifest
2008-12-23-21-44-17-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Microsoft.VC80.CRT\msvcm80.dll
2008-12-23-21-44-17-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Microsoft.VC80.CRT\msvcp80.dll
2008-12-23-21-44-17-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Microsoft.VC80.CRT\msvcr80.dll
2008-12-23-21-44-17-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\ProdCbk.dll
2008-12-23-21-44-17-156 : 0x057C : Information : End of EXE module: 961024
2008-12-23-21-44-17-156 : 0x057C : Information : Start: extract stub
2008-12-23-21-44-17-171 : 0x057C : Information : Finish: extract stub
2008-12-23-21-44-17-171 : 0x057C : Information : Start: fix stub signature
2008-12-23-21-44-17-312 : 0x057C : Information : Finish: fix stub signature
2008-12-23-21-44-17-312 : 0x057C : Information : REAL End of EXE module: 966528
2008-12-23-21-44-17-312 : 0x057C : Information : Extracting: InstUI.dll 2129440 (eFileType_Extract)
2008-12-23-21-44-17-328 : 0x057C : Information : Done Extracting: InstUI.dll
2008-12-23-21-44-17-328 : 0x057C : Information : Extracting: 09\01\InstUI.loc 897392 (eFileType_Extract)
2008-12-23-21-44-17-375 : 0x057C : Information : Done Extracting: 09\01\InstUI.loc
2008-12-23-21-44-17-375 : 0x057C : Information : Extracting: 09\01\ProdKey.html 7856 (eFileType_Extract)
2008-12-23-21-44-17-375 : 0x057C : Information : Done Extracting: 09\01\ProdKey.html
2008-12-23-21-44-17-375 : 0x057C : Information : Extracting: NIS-16-0-0.7z 57474987 (eFileType_Archive)
2008-12-23-21-44-17-375 : 0x057C : Information : base adjusted to 4001580
2008-12-23-21-44-17-375 : 0x057C : Information : Done Extracting: NIS-16-0-0.7z
2008-12-23-21-44-17-375 : 0x057C : Information : Extracting: NIS-16-0-0InstallPackage.7z 2517407 (eFileType_InstallPackage)
2008-12-23-21-44-17-375 : 0x057C : Information : base adjusted to 61476567
2008-12-23-21-44-17-375 : 0x057C : Information : Done Extracting: NIS-16-0-0InstallPackage.7z
2008-12-23-21-44-17-375 : 0x057C : Information : Extracting: NIS-16-0-0VirusScanner.7z 503009 (eFileType_VirusScanner)
2008-12-23-21-44-17-375 : 0x057C : Information : base adjusted to 63993974
2008-12-23-21-44-17-375 : 0x057C : Information : Done Extracting: NIS-16-0-0VirusScanner.7z
2008-12-23-21-44-17-375 : 0x057C : Information : Finished: Extract Package: 0x00000000
2008-12-23-21-44-17-375 : 0x057C : Information : Start: Load InstallUI
2008-12-23-21-44-18-296 : 0x057C : Information : LoadResourceModule(): C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\09\01\instUI.loc, 0409
2008-12-23-21-44-18-312 : 0x057C : Information : Finish: Load InstallUI
2008-12-23-21-44-18-312 : 0x0948 : Information : Start: Extracting Layout
2008-12-23-21-44-19-250 : 0x057C : Information : start: OnDocumentComplete
2008-12-23-21-44-19-296 : 0x057C : Information : finish: OnDocumentComplete
2008-12-23-21-44-19-781 : 0x0948 : Information : Finished: Extracting Layout (C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33
2008-12-23-21-44-19-781 : 0x0948 : Information : Start: Load EngineManager
2008-12-23-21-44-19-890 : 0x0948 : Error : CEngineWrapper::Load(55) : failed to initialize Engine: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\engine.dll (0x80010300)
2008-12-23-21-44-19-890 : 0x0948 : Error : CInstallManager::LaunchEngine(1759) : failed to load engine: 0x8000ffff
2008-12-23-21-44-19-984 : 0x057C : Information : Start: Contains Package
2008-12-23-21-44-19-984 : 0x057C : Information : End of EXE module: 961024
2008-12-23-21-44-19-984 : 0x057C : Information : REAL End of EXE module: 966528
2008-12-23-21-44-19-984 : 0x057C : Information : Finished: Contains Package
2008-12-23-21-44-19-984 : 0x057C : Information : Start: Extract Package
2008-12-23-21-44-19-984 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\09\01\InstUI.loc
2008-12-23-21-44-19-984 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\09\01\ProdKey.html
2008-12-23-21-44-19-984 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\allcpr.7z
2008-12-23-21-44-19-984 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\ccIPC.dll
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\ccL80U.dll
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\ccSet.dll
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\cltLMSx.dll
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Engine.dll
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Install.mft
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\InstStub.exe
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\InstUI.dll
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\layout.dat
2008-12-23-21-44-20-109 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Lue.dll
2008-12-23-21-44-20-156 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\maplngid.dat
2008-12-23-21-44-20-156 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Microsoft.VC80.CRT\Microsoft.VC80.CRT.manifest
2008-12-23-21-44-20-156 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Microsoft.VC80.CRT\msvcm80.dll
2008-12-23-21-44-20-156 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Microsoft.VC80.CRT\msvcp80.dll
2008-12-23-21-44-20-156 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\Microsoft.VC80.CRT\msvcr80.dll
2008-12-23-21-44-20-218 : 0x057C : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\16.1.0.33\ProdCbk.dll
2008-12-23-21-44-20-218 : 0x057C : Information : End of EXE module: 961024
2008-12-23-21-44-20-218 : 0x057C : Information : Start: extract stub
2008-12-23-21-44-20-218 : 0x057C : Information : Finish: extract stub
2008-12-23-21-44-20-218 : 0x057C : Information : Start: fix stub signature
2008-12-23-21-44-20-453 : 0x057C : Information : Finish: fix stub signature
2008-12-23-21-44-20-453 : 0x057C : Information : REAL End of EXE module: 966528
2008-12-23-21-44-20-453 : 0x057C : Information : Extracting: InstUI.dll 2129440 (eFileType_Extract)
2008-12-23-21-44-20-468 : 0x057C : Information : Done Extracting: InstUI.dll
2008-12-23-21-44-20-468 : 0x057C : Information : Extracting: 09\01\InstUI.loc 897392 (eFileType_Extract)
2008-12-23-21-44-20-484 : 0x057C : Information : Done Extracting: 09\01\InstUI.loc
2008-12-23-21-44-20-484 : 0x057C : Information : Extracting: 09\01\ProdKey.html 7856 (eFileType_Extract)
2008-12-23-21-44-20-484 : 0x057C : Information : Done Extracting: 09\01\ProdKey.html
2008-12-23-21-44-20-484 : 0x057C : Information : Extracting: NIS-16-0-0.7z 57474987 (eFileType_Archive)
2008-12-23-21-44-20-484 : 0x057C : Information : base adjusted to 4001580
2008-12-23-21-44-20-484 : 0x057C : Information : Done Extracting: NIS-16-0-0.7z
2008-12-23-21-44-20-484 : 0x057C : Information : Extracting: NIS-16-0-0InstallPackage.7z 2517407 (eFileType_InstallPackage)
2008-12-23-21-44-20-484 : 0x057C : Information : base adjusted to 61476567
2008-12-23-21-44-20-484 : 0x057C : Information : Done Extracting: NIS-16-0-0InstallPackage.7z
2008-12-23-21-44-20-484 : 0x057C : Information : Extracting: NIS-16-0-0VirusScanner.7z 503009 (eFileType_VirusScanner)
2008-12-23-21-44-20-484 : 0x057C : Information : base adjusted to 63993974
2008-12-23-21-44-20-484 : 0x057C : Information : Done Extracting: NIS-16-0-0VirusScanner.7z
2008-12-23-21-44-20-484 : 0x057C : Information : Finished: Extract Package: 0x00000000
2008-12-23-21-44-20-484 : 0x057C : Information : BB::CProcessStartupPriorityMgr::Stop(1209) : !m_cfg.GetEnabled()
2008-12-23-21-44-20-484 : 0x057C : Information : Start: 5526609, End: 5533046, Total: 6437
2008-12-23-21-44-20-484 : 0x057C : Information : MiniStub: Returned (0x8000ffff)