NIS2009 No virus protection message

Norton Security | Norton Internet Security
1

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2

I recently upgraded to NIS 2009 because it appeared to be a good replacement for my older Norton Anti virus and Firewall. I keep getting a message that says no virus protection. I am not very tech savvy yet. Do I need another anti virus program?

3

Window’s Security Center is probably putting up that message.  Windows doesn’t know about NIS 2009 so you can either ignore it or tell Windows that you have a virus program.

4

I have XP and IE6. When I went into NIS last night I ran a complete scan and found 2 trojan Horses, Starware, bloodhound.exploit and surf sidekick. Everything was detected and resolved.  My Norton Security Center says no virus protection but when I check the NIS it appears to be on. The indicator is green and it says on.

5

This may be the Virus/Trojan Horse doing this; are you sure it is from Norton?  What does the message look like?

 

In the meantime, I would suggest doing a F.S.S. in Safe Mode.

6

I bet you have Norton Systemworks.  If you do, the old versions (no new one yet) do not have the ability to recognize the existence of NIS2009, so they will give a false warning that you don't have an active AV.  In that case, you will have to ignore the message until a replacement NSW comes along.

 

Good luck,

7

What O.S., S.P. are you using?

 

Please check you N.I.S. 2009 Options and see if Auto-Protect is greyed-out or if you can run Scans.

 

It may be a bug or maybe a bad install.