NIS2011 Norton Antispam Outlook Addin Crashes Outlook

Hello,

 

NIS2011 automatically updated yesterday to Version: 18.6.0.29 and now Outlook 2007 shows an "Cannot start processing services there is insufficent free memory ..." message on startup or if I click on aen email folder other than the inbox  "Cannot display folder.  There is not enough free memory" etc. Running on Win7 (32 bit).

 

Disabling the Norton Antispam Outlook com add-in via the Outlook Trust Centre restores normal Outlook 2007 functionality. 

 

Re-enabling the add-in restores the fault. I also disabled all other Outlook com add-ins but this did not effect the fault.

 

I put a call in to Norton Technical Support and recreated the issue. Their only suggestion was to go back to Version 18.5 which is OK as a stop gap.  Version 18.5 has worked fine for me apart from the Identity Safe missing site login or not logging in automatically issues I reported a while back which is still there.

 

Any one else experiencing this or have any ideas re restoring normal Outlook Antispam functionality under 18.6?

 

Cheers

 

Martyn

Hi,

 

do the same happens if you disable Antispam client integration from the NIS settings?

1. Open NIS main window

2. Go to Settings -> Network Settings -> Antispam -> Client Integration

3. Uncheck Outlook

4. Save Settings

5. Check Outlook

 

When it works this way, goes it back to normal if you reenable the client integration for Outlook?

 

Plus can you tell us, do you have all the updates available for Outlook 2007?

 

Thanks!

A similar problem also happened to me. This morning i renewed by subscription to N360. Installed and Did restart and then opened MSOutlook 2007 and got the message "Cannot start processing services. Not enough free memory...." Closed MSOL and restarted and then got into MSOL only later to get an error "there is not enough memory" when send/receive emails activated. After a little research i then started OL in safe mode and it worked correctly identifying that it could be the addins. It then clicked and i deactivated the N360 addin and MSOL now functions.

It beats me that N360 cannot have an addin that functions for OL...I mean doesn't that defeat the whole **bleep** objective of N360 to control emails ??? Or have i miss understood something ??

Hi PapauZ,

 

When the Clent Integration is disabled Outlook works normally again - obviously with Norton Antispam.

 

Cheers

 


Bandolier wrote:

Hi PapauZ,

 

When the Clent Integration is disabled Outlook works normally again - obviously with Norton Antispam.

 

Cheers


Before 2011 did you have any previous Norton product? If yes, did you just installed version 2011 over the previous one?

 

Typically I uninstall, run NRT and install the latest verison.

 

This PC has had the 2011 version for some time now but I added a new subscription key just over a month ago.

It is possible during an update some files have damaged... If you have a little time, please try this:


1. If you use the feature, please backup your Identity Safe data
2. Download latest Norton Internet Security installer: Norton Internet Security 2011 v18.6
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton Internet Security 2011
9. Run Live Update until you get no new updates
10. Restore your Identity Safe data

You can check how the Norton Removal Tool works in this video.


Let us know the results.

Sorry I do not have the time to go through that.

 

Only one file involved I guess - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\msouplu.dll

 

Could try replacing current file with a copy of the previous file version perhaps?

Please note I also have had the same problem. Disabling Norton Anti-Spam in Norton 360 Premier Edition V5.0 restores Outlook 2010,

 

I installed on two PC's, the PC with Windows 7 Ultimate is fine, yet the PC with Windows 7 Professional not.

Does anyone have a solution to this problem?