Here is the response I got TODAY!:
Hello Mark,
Thank you for contacting Norton support.
I understand from your email that your Norton Internet Security program crashes, while selecting a DLL file. I apologize for the inconvenience this has caused.
I can certainly understand your concern and I will do my best to assist you.
This issue may occur if the some of the Norton files have been corrupted.
According to our records, you have the following Norton program registered:
Product Name: Norton Internet Security
Exp Date: 4/4/2013
Product Key: XXXXXXXXXXXXXXXXXXXX
You have 444 days of remaining subscription on your Norton program.
Your Norton Internet Security program can be used on a maximum of three computers.
To resolve the issue, we have to uninstall your Norton program and reinstall Norton Internet Security 2012.
Please follow the steps mentioned below to download and install Norton Internet Security 2012:
1. Download the Norton Product
- Please click on the link below to download the product
www.norton.com/nis12
Note: If you are unable to click on the link, I request you to copy and paste the link in Internet Explorer
- Once you click on the link above, please select the "Save" on the NIS-ESD-19-1-0-28-EN.exe file download window.
- Select desktop as the location to save the file.
2. Run the Norton Removal Tool
- Please click on the following link and run the Removal Tool
http://www.symantec.com/nrt
Note: The Norton Removal Tool uninstalls all Norton 2011/2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.
Running the Norton Removal tool will remove the remnants of the Norton program files and the unneeded registry entries which helps in smoother installation.
-If you are using Norton Ghost follow the below mentioned instructions to remove the product from Add/Remove Programs
-Click on the Start button->Control Panel->Add/Remove Programs and remove existing Norton and restart the computer.
3. Steps to install the Product
- Double click on the NIS-ESD-19-1-0-28-EN.exe icon on your desktop. This will commence the uninstallation of older version of Norton program.
- Once the uninstallation completes, you will be required to restart the computer.
- Once you restart the computer, the Norton Internet Security 2012 installation will commence automatically, if not please double click on the NIS-ESD-19-1-0-28-EN.exe icon on your desktop, which will automatically install Norton Internet Security 2012.
4. Steps to Activate the Product
• Open Norton product
• In the bottom-right corner, click Activate Now/Renew
• Click Enter a Subscription renewal code or Product key
• Product key:XXXXXXXXXXXXXXXXXXXX
• Click DONE
5. Click on Run Live update and update the Virus definitions.
If you require any additional assistance, please contact us and we will be happy to assist you. Please do not change the subject line while replying to this email.
Thanks,
Balaji Anand
Norton Support Representative