HI graemeg,
Are you also experiencing this problem? So far, there has been only this one report of the issue. Most users do not add programs to the Program Control list, and if they do, it would be unusual for them to add as many as the OP in this thread has done.
I too am having the same problem. Have reported this in another thread. As soon as I try to change a programs access I get the same error and NIS quits
The two threads concerning this issue have been brought to Symantec's attention.
I have been using NIS 2011 again. I have a lot more firewall entries than before but not a single problem with the current setup. NIS 2011 “feels” relatively lighter and smoother to operate. The irony is I was given two packages of NIS 2012 this December. Well, well…
For those of you who are still experiencing this problem, please contact me (my email address is on my profile) if you're willing to gather some info for us. Thanks.
Version: 19.2.0.10
Serial Number: XXXXXXXXXXXX
End Point ID: {E5AF7187-81B3-11E0-9D03-F46D0421C116}
Current SKU: 21069867
Family SKU: 20985775
Media SKU: 21171898
Wn7 pro 64
Asus MB 8 gig ram core i7
Primary C & E ssd 120gb sata 3 (D being blu-ray burner)
2 hd spinners 1tb each 10,000rpm sata3
Execution:
Open, then
>settings>network>smart firewall>program control>configure>add>select All Files>Select a anyname.dll>make chioce
Result:
Choice Box Close Program, Then Pop Up Check for Solutions.
Result: Norton Stops. Reboot Required.
Problem Occurs if target app is running or not.
Problem Signiture:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ccSvcHst.exe
Application Version: 11.1.0.16
Application Timestamp: 4e42d638
Fault Module Name: SYMHTML.DLL
Fault Module Version: 6.1.0.4
Fault Module Timestamp: 4e269ff2
Exception Code: c0000005
Exception Offset: 0012223a
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I always have and always will configure my firewall manually.
And NO, with well over 175 enties in each of 5 or 6 machines. No. I did not pay good money to spend that amount of MY TIME "reverting" to a previous version.
Solution requested.
Thank You!!
Reason for Edit:
Spelling Error
Here is the response I got TODAY!:
Hello Mark,
Thank you for contacting Norton support.
I understand from your email that your Norton Internet Security program crashes, while selecting a DLL file. I apologize for the inconvenience this has caused.
I can certainly understand your concern and I will do my best to assist you.
This issue may occur if the some of the Norton files have been corrupted.
According to our records, you have the following Norton program registered:
Product Name: Norton Internet Security
Exp Date: 4/4/2013
Product Key: XXXXXXXXXXXXXXXXXXXX
You have 444 days of remaining subscription on your Norton program.
Your Norton Internet Security program can be used on a maximum of three computers.
To resolve the issue, we have to uninstall your Norton program and reinstall Norton Internet Security 2012.
Please follow the steps mentioned below to download and install Norton Internet Security 2012:
1. Download the Norton Product
- Please click on the link below to download the product
Note: If you are unable to click on the link, I request you to copy and paste the link in Internet Explorer
- Once you click on the link above, please select the "Save" on the NIS-ESD-19-1-0-28-EN.exe file download window.
- Select desktop as the location to save the file.
2. Run the Norton Removal Tool
- Please click on the following link and run the Removal Tool
Note: The Norton Removal Tool uninstalls all Norton 2011/2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.
Running the Norton Removal tool will remove the remnants of the Norton program files and the unneeded registry entries which helps in smoother installation.
-If you are using Norton Ghost follow the below mentioned instructions to remove the product from Add/Remove Programs
-Click on the Start button->Control Panel->Add/Remove Programs and remove existing Norton and restart the computer.
3. Steps to install the Product
- Double click on the NIS-ESD-19-1-0-28-EN.exe icon on your desktop. This will commence the uninstallation of older version of Norton program.
- Once the uninstallation completes, you will be required to restart the computer.
- Once you restart the computer, the Norton Internet Security 2012 installation will commence automatically, if not please double click on the NIS-ESD-19-1-0-28-EN.exe icon on your desktop, which will automatically install Norton Internet Security 2012.
4. Steps to Activate the Product
• Open Norton product
• In the bottom-right corner, click Activate Now/Renew
• Click Enter a Subscription renewal code or Product key
• Product key:XXXXXXXXXXXXXXXXXXXX
• Click DONE
5. Click on Run Live update and update the Virus definitions.
If you require any additional assistance, please contact us and we will be happy to assist you. Please do not change the subject line while replying to this email.
Thanks,
Balaji Anand
Norton Support Representative
Thanks for the great info, Mark. Our team is checking out your info right now. I've sent you a reply email as well. We will let you know if we need further information. Thanks again for all your help.
Excellent!!
Thank YOU.
"Hello Mark,
Welcome to Norton Support.
I wish to inform you that the issue is a know one and normally gets resolved by reinstalling. Since you have issues in this we can have this escalated to our supervisor and arrange a call back to fix this issue for you. I would request you to reply to this email with the following details so that we can arrange callback to you.
Primary Contact Number:
Secondary Contact Number/Alternative Phone number:
Time zone:
Preferred callback date and time 1 and 2:
Country & State (with Area code):
Note: Call back will occur approximately 4 hours from the time that we receive the requested information.
I look forward to your response and the opportunity to help you resolve this issue.
Thanks,
Kowrishankar Ravindra Babu
Norton Support Representative"
And, as we know, reinstalling does not fix this issue. Will someone from the right hand please tell the left hand this??
I am not trying to be difficult, but what I am requesting is an update. A fix. I have 6 computers here! I am NOT about to be forced to do this for softeware THAT I HAVE PAID FOR.
Mark
On 1/18/2012 1:57 PM, Norton Email Support wrote:
Hello Mark,
Welcome to Norton Support.
We do have a fix for this issue but has to be done by an advanced technician. I would request you to reply to this email with the following details so that we can arrange callback to you.
Note: Call back will occur approximately 4 hours from the time that we receive the requested information.
I look forward to your response and the opportunity to help you resolve this issue.
Moved to own thread for better exposure.
gwm:
Please refer to my experiences in reinstalling NIS 2012 (following the advices here, at least TWICE) in the earlier posts of this thread.
Unless the given link lets you download a new update with the right fix (which you don't really know, I presume), you will probably just end up even angrier and more frustrated like I was, because, when the number of your entries in the firewall hits the mark AGAIN, NIS 2012 will crash AGAIN. Then, you will have to install NIS AGAIN and RE-ENTER each of the 100+ firewall entries MANUALLY. It seems to me that the prevailing logic is: Because not everybody is complaining about this problem with NIS 2012, then your system must be the cause of your problem. You just keep re-installing NIS 2012 until your system gets it right.
Regarding "Welcome to Norton Support. We do have a fix for this issue but has to be done by an advanced technician. I would request you to reply to this email with the following details so that we can arrange callback to you."
Wow! Sounds like a guru of the advanced order would like to teach the sacred mantra to you personally because it is forbidden to be exposed to the public.
And do this with SIX computers??????
Yes, imagine that.
I was mad having to manually input 100+ firewall entries into ONE computer everytime I reinstalled. Now, imagine you having to do the same with SIX computers. And, apparently, there is no explicit guarantee from Symantec that the NIS 2012 you will download and install from the provided link will not show the same problem AGAIN.
I guess they consider our application of the NIS (with 100+ firewall entries) uncommon. And because there are only a handful of us voicing out the problem, we are the exceptional cases. Therefore, we have to keep reinstaling NIS 2012 until we learn our lesson and realize that Oh! The problem does not actually exist! You can also simply choose not to add more entries into the firewall, install NIS 2011 instead, or talk to their guru-of-the-advanced-order in private.
"guru-of-the-advanced-order"
Why not just write the "guru-of-the-advanced-order" instructions here?
Another week has passed.
Both PC updated to the above newer version.
Dual core, Windows 7 x32 Labtop
Quad core, Windows 7 x64 Desktop
Both having the same problems after update ;
Symantec Service Framework has stopped working.... when clicking
Network -> Smartfirewall -> Program Control
What to do ???? Thanks.
No problems here with
Dual core, Windows 7 x32 sp1 Labtop
Dual core, Windows 7 x64 sp1 Desktop
Does your win 7 have sp1 ?
Hello yulao
Why do you want to click on Program Control?