NIS2012 Insight not working

I am having problems with the Insight service on NIS2012 ver 19.1.1.3. When i download an exe file it brings up the Insite screen but can't find any information on the file. If I right click any exe file and choose Norton File Insight it shows no internet connection.

 

File Insight.PNG

 

File Insight 2.PNG

 

Jim