I upgraded from NIS2012 to NIS2013 on 3 PC's today. All went fine on the Win 7 & Vista machnes but not so fine on the XP SP3 machine.
The upgrade went ok, but on performing the first manual 'Live Update' (which worked fine), NIS then decided that my computer was at risk 'Your Virus & spyware definitions are not up-to-date. Your PC may be at risk of infection.'
Clicking on the 'Fix Now' button ran a 'Live Update' which worked ok, but 'Fix Now' then says 'Fix not complete, Protection Updated Not Fixed'.
Have tried a reinstall of NIS2013 (including the Norton Removal Tool), but the same happens again on the reinstall.
Found a thread on this forum suggesting that I should try a live update with AntiSpam turned Off. (Settings->Antispam->Norton AntiSpam->Off), but that didn't help (Live Update worked, but NIS still wasn't fixed).
Excellant; now please check an see if you still have the installer files for your NIS 2013 or NIS 2012 as you'll need either of these to complete the necessary procedure to correct this issue.
Ok, We'll proceed then. But First you must agree not to visit any other sites until this issue is corrected because some of the steps needed to correct this issue will leave your system temporarily unprotected (provided your not using a router). You'll need to stick with this forum site. Are you ready?
If both MBAM & SAS are both fully updated go ahead an run the Uninstall for NIS from either the Start Menu or Add/Remove Programs. Do Not run the Norton Removal Tool at this time. Restart the computer as prompted and let me know when your back at Windows desktop.
Very good; now run the Norton Removal Tool (following the on-screen instructions) twice performing a reboot at the end of each run. Let me know when you've returned to the Windows desktop; if any errors occur let me know these as well.
Ok. Please Click Start>Run. In the resulting box type in CMD.exe an press enter. In the new Window type in CHKDSK /V an tell me if any errors are listed.
CHKDSK is verifying indexes (stage 2 of 3)... Index verification completed. Detected minor inconsistencies on the drive. This is not a corruption. CHKDSK is recovering lost files. Recovering orphaned file tmp.edb (10807) into directory file 10433. CHKDSK is verifying security descriptors (stage 3 of 3)... Cleaning up 30 unused index entries from index $SII of file 9. Cleaning up 30 unused index entries from index $SDH of file 9. Cleaning up 30 unused security descriptors. Security descriptor verification completed. CHKDSK is verifying Usn Journal... Usn Journal verification completed. Correcting errors in the master file table's (MFT) BITMAP attribute. Correcting errors in the Volume Bitmap. Windows found problems with the file system. Run CHKDSK with the /F (fix) option to correct these.
Go ahead and enter CHKDSK /F in the same window then press enter. At the resulting message Type Y then press enter. This will schedule a disk check for the next time Windows is restarted. Type exit into the window an press enter to close it. Restart the computer an wait for the check disk to complete. Let me know what errors are listed as being fixed once your back at the Windows desktop.
Checking file system on C: The type of the file system is NTFS. Volume label is Windows Main.
A disk check has been scheduled. Windows will now check the disk. Cleaning up minor inconsistencies on the drive. Cleaning up 30 unused index entries from index $SII of file 0x9. Cleaning up 30 unused index entries from index $SDH of file 0x9. Cleaning up 30 unused security descriptors. CHKDSK is verifying Usn Journal... Usn Journal verification completed.
31455238 KB total disk space. 27885112 KB in 95230 files. 40132 KB in 11994 indexes. 0 KB in bad sectors. 211182 KB in use by the system. 65536 KB occupied by the log file. 3318812 KB available on disk.
4096 bytes in each allocation unit. 7863809 total allocation units on disk. 829703 allocation units available on disk.