No matter what I do the icon in the system tray is completely unresponsive.
I did manage to have NIS start a full system scan in safe mode but icon was unresponsive there too.
Windows firewall is on even though Task Manager shows NIS is running.
At this stage I am seriously thinking of finding an alternative product.
There is a strange response from the icon like a very tiny popup dialog with nothing in it and clicking on it does nothing. By comparison NGH on the taskbar pops up a proper dialog as does every other icon.
Technician tried to fix the problem by mainly using Norton_Removal_Tool and reinstalling without success.
Started in safe mode and ran Norton_Removal_Tool again, restarted in safe mode and ran Reg Organizer as administrator, installed NIS with tracing, restarted in safe mode and continuing to use Reg Organizer to uninstall NIS. This should then be a better removal than just using removal tool even in safe mode. Clean install of NIS with Reg Organizer with tracing (for future) then restarted in safe mode with networking. Had to manually start NIS with the desktop icon and started a full system scan.
What was the security program that you used before NIS? Ahhh, a new motherboard. I believe that when you installed a new motherboard and the rest of the computer remained the same, NIS probably thinks it is a new computer. How many days do you have left in your subscription and how many computers are left that it can be installed on.? The problem may be that you have installed it on more than the allowed number of installs. Also what version of NIS are you trying to use and what windows o/s are you using.?
May be your NIS installation got confused with the new system configuration. Before trying to do any modification, I suggest you to turn OFF the Norton Tamper Protection here:
NIS GUI(Main window) -> Settings (on top) -> General Tab -> Product Security section on left pane -> Toggle 'Norton Product Tamper Protection' slider.
You should turn it ON as soon as everything is okay.
I also suggest you to use NRNR(Norton Remove and Reinstall Tool) to reinstall the NIS.
You may have to go to your Norton management account (manage.norton.com) and download a preactivated copy of your NIS from it and install if NRNR doesnt work.
Do a clean install by:
Uninstalling NIS by using NRT (Opt to remove user files and configuration)
Restart the system when prompted
Use CCleaner or similar utility to clean junk files.
Execute the downloaded setup
Shutdown the system
Wait for few minutes and start up the system
Check if NIS is working properly
If working, perform LU(Live Update) multiple times, untill the LU window shows no more updates.
Meanwhile don't forget to answer floplot's questions.
"Failed to detect any Norton product that could be automatically upgraded."
I believe Flo has the answer in that when you replace the motherboard Norton Account/Management may see it as a new install and if you do not have a license available for a new install, you will have to remove license via Norton Maangement in order to be able to install or upgrade on a new motherbopard (which Norton sees as a new system)
If you need to free up a license, the procedure in the following article will get the job done for you - bearing in mind that the PC name will not change - but it needs to be removed as Norton thinks it's a diffeent system as the motherboard was changed:
I believe this is the reason you are having difficulties with reinstalling, once you free up a license, you should be able to install on the system with the new motherboard by simply selecting the yellow download button in either Norton Account or Norton Management.
Thank you so much for all the advice especially yank. I finally realized the motherboard was the problem.
What was confusing me also was that I have two drives. The other drive I had to install Windows 64bit fresh and installed NIS on that with no problems and it was OK. I thought all along because I already had Windows 64bit on this second drive that everything would work just fine but it was NIS that was not working and caused all these hassles.
Having said that I took yanks advice and went into safe mode and cleaned up heaps of registry entries that Norton_Removal_Tool had missed. I think this clean-up with Reg Organizer did the trick. I had already been to Norton Management and had two installs available.
After that I logged in to normal mode and downloaded from account and installed very easy.
This all saved me from the dreadful search for a new anti virus program. In spite of all this I still think NIS is the best. Really good support from staff and you wonderful guys in this community.
A pity the technicians did not pick up on this solution.