No active subscription

[user5340]

Attempting, in vain, to install Norton 360 on my new iPhone. We have 10 licenses and are using 5. This means I have 5 available. I only have 2 options- redeem a subscription or activate a subscription. Those are the ONLY options. After signing in , I get an error that says no licenses available. And of course Norton has ZERO product support. Any ideas are welcome to fix this POS.

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@user5340

And of course, Norton has ZERO product support.

~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

@user5340

Attempting, in vain, to install Norton 360 on my new iPhone. We have 10 licenses and are using 5. This means I have 5 available. I only have 2 options- redeem a subscription or activate a subscription. Those are the ONLY options. After signing in , I get an error that says no licenses available.

and your Norton account reports 5 of 10 used?
Lets ask our Mobile Master @peterweb

fwiw ~

I am on my iPhone or iPad and want to install Norton 360 app

1. On your iOS device, launch the Apple App Store app, and search for Norton 360 app.
2. On the Norton 360 app screen, tap GET or download icon .
3. When the installation finishes, tap Open.
4. Read and accept the License and Services Agreement, acknowledge our Global Privacy Statement, and then tap Redeem a subscription.
5. Do one of the following:

• Tap Sign in with Norton account and type your Norton account email address and password, and then tap Sign In.
• If you have an existing active Norton subscription purchased Apple App Store, then tap Restore from App Store.

https://support.norton.com/sp/en/us/home/current/solutions/v137722267

iOS

1. Open the Norton 360 application on your mobile device.
2. Tap Redeem a subscription.
3. Select an option based on how you purchased the product.

• Sign in with Norton account
• Restore from App Store
• Sign in with your service provider

https://support.norton.com/sp/en/us/home/current/solutions/v24808774

I have an existing active Norton subscription ›

1. From the home screen, launch the Norton 360 app.
2. Depending on your device, do one of the following:

• If you have an iOS device: Tap Redeem a subscription and tap Sign in with Norton account. Type your Norton account credentials.
• If you have an Android device: Tap Sign in. Type your Norton account credentials.

3. If you have an Android device, the list of active subscriptions will be displayed, select the subscription that you want to use, and then tap Next.

https://support.norton.com/sp/en/us/home/current/solutions/v137722273

[peterweb]

You are seeing No Licenses Available because you are choosing an option that is taking you to the App Store looking for a subscription.

The key to activating your iOS device from a subscription in your Norton Account is in the information above from bjm_. You need to look for the Sign in to Norton Account. That will get the activation from your current subscription.

[bjm]

Hello @user5340