No Activity - How did anyone get it working?

Hi - 

Family has not worked for me since August 24.   The web activity page shows no activity though it has been in every day.   I see others have had same problem.   Has anyone gotten it working and if so how?

I am wondering if it is connected to the new updates that happened about this time especially since so many people seem to have same problem.  I have Windows 10.   

Thanks

Marilyn Jacobs