No activity logs for accounts being monitored

Archive
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My kids have been using the computer logged into their accounts and I can verify that the Symantec QuickMenu icon is showing as well as I tested accessing adult content and it was blocked.  The problem is that when I view the activity logs for all of my children it shows no activity or usage.   I installed safety minder last week and it does not show any activity.

 

Below is the system information.

 

Mac OSX 10.8

Norton Safety Minder ver. 3.0r17

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My kids have been using the computer logged into their accounts and I can verify that the Symantec QuickMenu icon is showing as well as I tested accessing adult content and it was blocked.  The problem is that when I view the activity logs for all of my children it shows no activity or usage.   I installed safety minder last week and it does not show any activity.

 

Below is the system information.

 

Mac OSX 10.8

Norton Safety Minder ver. 3.0r17

3

I just turned on time restrictions...not sure if it is working or not?  I will dial them back and test.

 

My childred are using Safari.

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I just turned on the time restrictions...no they are not working either.

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Safari 6.0

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HI jdoolittle,

 

Thanks for the update.  Can you please try Firefox to see if it works?

 

 

Thanks,

Katie

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I downloaded firefox for my mac...I didnt have it.  The version I downloaded is Firefox 15.0  

 

I received a note from norton saying that it only works with version 3.0 or later and not this version..I wont be protected?  This is the current free version.  I checked about Firefox and it says this is the current version.

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jdoolittle,

 

Can you please try Firefox 14 to see if it helps?

 

 

Thanks,

Katie

11

I uninstalled Firefox 15...downloaded Firefox 14.0.1  Adjusted time limits for child and saved changes.  Logged in as child and updated safety minder house rules for child so that I shouldnt be able to access any websites because of current time.  Opened firefox and was able to access multiple websites.

 

Still doesnt work...:smileysad:

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jdoolittle,

 

The update for Mac that supports Firefox 15 will be released very soon.  I'm sorry you have to reinstall Firefox 14. 

 

Please check Firefox browser to see if the Norton Safety Minder Extension is enabled.  You can find it by clicking Tools -> Add-ons -> Extensions in Firefox.

 

 

Thanks,

Katie

13

I enabled safety minder and then activity logs and blocking started for 2 of my kids in both safari and in firefox.  My third child only has blocking in and activity logs in firefox.  All of the norton setting are the same for my kids.  I ensured all have the same version of firefox and have the extension enabled.

 

So now my problem is...I cant restrict safari and it is not being blocked or logged.  This is frustrating...as I am sure you can imagine.  

 

How do I get the activity logs and blocking to occur on my third childs account?  I removed her from the norton family then added her back and that didnt work.

 

 

14

jdoolittle,

 

Can you please try Safari 5.1 to see if it works? 

 

https://onlinefamily.norton.com/familysafety/mac_news.fs

 

 

Thanks,

Katie