No activity reports

Hello , 

i used Symantec family for a year and it worked perfect  

now for some bizar reason it doesnt work anymore..' Nothing works yet i have the premium version  

even if my children pc in on and running ... Even if i is working on it .. I get a weekly report telling me he didnt use he s pc  or visites any sites ?? All the counters are at 0 while i know and testen it myself that the pc has been online all week.

Any suggesties? I pay for a non working service now so im am def not going to,renew this service if not resolveer :(