My Norton toolbar has become truncated. It has lost the Identity Safe function. When I start IE 8 the Norton toolbar shows only the Norton tab and the Safe Web tab. There is no Identity Safe
This occurs when I am logged on as a standard user. Interestingly, if I log on as an admin user the toolbar functions normally.
I really miss the capability to have Identity Safe fill an user names and passwords. What can I do to restore its function when I’m logged on as a standard user?
My Norton toolbar has become truncated. It has lost the Identity Safe function. When I start IE 8 the Norton toolbar shows only the Norton tab and the Safe Web tab. There is no Identity Safe
This occurs when I am logged on as a standard user. Interestingly, if I log on as an admin user the toolbar functions normally.
I really miss the capability to have Identity Safe fill an user names and passwords. What can I do to restore its function when I’m logged on as a standard user?
Thanks for your very prompt response. To answer your questions:
There is no identity safe icon and no identity safe text. The only thing on the toolbar is the Norton icon (bold print word Norton) and the associated drop down arrow, and the button labeled safe web with its associated drop down arrow. If I click on the safe web drop down arrow I get an error message: “restart your browser to analyze web page. Click this link if the problem continues.” clicking the link does nothing even after restarting the browser..
Clicking on Norton minimize toolbar does nothing as far as I can tell.
In managed add ons there are three Symantec corporation add ons listed; all are enabled.
I am concerned over another issue. I received an expected e-mail with an attachment; I copied the attachment to my desktop and then asked Norton to scan it. I received the following message: “The scan cannot run because Norton Internet Security has encountered an internal program error.” It appears there is something more serious going on with NIS. I’m inclined to think I must reinstall it although I do not understand why it should work when logged on in another account.
I would appreciate any additional thoughts that anyone may have regarding this issue.
I tried One Click Support, per your suggestion. No success there.
I reinstalled NIS and then IE8. The problem persisted. I then created another standard user. Here, as in the Admin user, the ID safe appeared to function normally.
I briefly toyed with the idea of moving everything to this new standard user but gave that up as being too complex. My final solution was to restore the operating system from a Ghost 15 recovery point made nine days ago. That went without a hitch and seems to have cured the problem.
It seems to me that the problem was not within NIS, and perhaps not within IE8; it may have been something deeper; I don't know. At any rate thanks for your interest and support.
I was going to ask you to open your Standard User account with Run As Admin just to see what if.
So, after ghost restore. All is OK. Happy to read. Happy you had image. Did image have 18.5 or did you update to 18.5 after ghost.
re > << I am concerned over another issue. I received an expected e-mail with an attachment; I copied the attachment to my desktop and then asked Norton to scan it. I received the following message: “The scan cannot run because Norton Internet Security has encountered an internal program error.” It appears there is something more serious going on with NIS. I’m inclined to think I must reinstall it although I do not understand why it should work when logged on in another account. >>
First of all to answer your question regarding the image having 18.5 or not - the short answer is I don’t know. It has 18.5 now but I suspect it may have gotten that from a NIS update that I ran after the restore. The ghost image was taken late afternoon on 2 January; that may answer the question for you.
After restoring the ghost image I reinstalled the one program that I had installed since the ghost image was taken. It turns out that was the guilty party. The program in question is OmniPage pro 17 which has a PDF converter as an additional piece of software. This PDF converter installs a toolbar on IE 8. I believe its purpose is to capture a screen snapshot from IE 8 and converted it a PDF file. When I reinstalled OP 17 (for the third or fourth time) I did not include the PDF converter and with that problem went away. I will get with the OP 17 folks to see if there’s a fix for that.
Again thanks to wall for your interest and suggestions.
