I noticed that since 3/29/14 through today (4/2/14) there are no idle quick scans after auto update has virus def updates.
I can run a manual quick scan (finds only tracking cookies )
Scheduled daily full system scans run as scheduled and find only tracking cookies
Curious as to why there have been no idle quick scans the last few days
I ran auto fix and it claims it fixed something but it did not indicate what ( think this is an quirk that others have reported)
System shows norton with green check mark
Any one have any insight why the idle quick scan is not running after def updates?
Hi Calls,
Maybe it's time to use the NRnR tool to perform a new installation of NIS.
For some reason the idle timer no longer works with your Norton product.
It's not uncommon and it takes only a few minutes to install a fresh copy of NIS.
Hope this helps.
Regards,
Would the idle timer be something that the auto fix could correct?
I ran the auto fix and have not yet had a virus def update to see if idle time quick scan ran
" Would the idle timer be something that the auto fix could correct?
I ran the auto fix and have not yet had a virus def update to see if idle time quick scan ran"
Hi Calls,
No, Autofix cannot repair the idle timer.
If after the latest Virus defs the idle quick scan is not triggered, follow my suggestion, NRnR tool.
Regards,
Hmm I’d prefer not using the NRnR took since I’m still with nis 2012
Can anyone see other possible reasons why the idle time quick scans are not running?
Working fine until 3 days ago
Calls,
NRnR tool works also with NIS 2012.
Other possible reasons should be Windows sleep wake-up timers.
regards,
Apostolos wrote:Calls,
NRnR tool works also with NIS 2012.
Other possible reasons should be Windows sleep wake-up timers.
regards,
It certainly does work with NIS 2012 - except it will install version 21.2.0.38 and Calls I am positive desires to stay on NIS 2012!
Hi Yank,
Thanks for the info, much appreciated.
I guess that Calls will have the option of either uninstall NIS 2012 and reload a NIS 2012 downloaded fresh copy or will have to live with the issue.
Regards,
Well after running auto fix I rebooted the PC
Now I’m at work so I don’t know what happened after next virus def update
I’ll check later and see if the PC reboot may have resolved windows sleep/wake cycle
This is the third thread in a month about quick scan no longer running on it's own. I started one a month ago, then someone else had one about a week ago. I thought mine might have been triggered by letting NIS expire for about an hour, but that was probably just coincidence. I don't know what caused mine, but a removal and reinstall fixed it. I did not use the one-step remove and reinstall tool since I want to keep my local vault.
Hello Calls
I also noticed a couple of idle quick scans didn't happen with NIS 2014 over the past few days. I do know on the weekends there are less of them. One thing you can safely do is check to make sure that they eyetem time is correct. A possibility exists because we just recently change time into Dalight Savings Time. I know that different countries have different times when this occurs and some locations don't change time at all. If you haven't rebooted, you could also try that.
Flo
Checked my time and date and they are correct
You saying that you got virus def updates but no idle quick scan?
Ok we’ll I checked my norton history
Showed yesterday about 11:30am us central time that auto update ran and updated virus refs received.
NO automatic idle quick scan ran
About 5:30pm us central time auto update ran
Updated virus refs received
Automatic idle Quick Scan RAN
About 3:00am this morning updated virus defs received
Automatic idle Quick scan RAN
So could there sometimes be something in virus def updates that DO NOT trigger the idle quick scans?
Flopot reported not having idle quick scans run after def updates and she has NIS 2014
" So could there sometimes be something in virus def updates that DO NOT trigger the idle quick scans?"
Under normal conditions, an idle quick scan is always trigerred after an incremental Virus defs update.
Regards,
Apostolos wrote:" So could there sometimes be something in virus def updates that DO NOT trigger the idle quick scans?"
Under normal conditions, an idle quick scan is always trigerred after an incremental Virus defs update.
Regards,
Calls,
Calls,
I think the key here may be that it is an Idle Quick Scan after virus defs - can you check your Performance Chart and see if the system has been in Idle after the Virus defs update occurred? I'm referring to the updates when the Quick Scan did not run - was Idle available for it to run?
The scan could be triggered - but without Idle - would not run until system is Idle and perhaps system useage does not permit Idle until after another virus def update.
Flo
Did this happen to you this past weekend 4/18/14-4/21/14?
It did me
Hello
This happened to me today, well on Monday morning. There was a antivirus definition update around 10 or 10:30 this morning. The next update wasn't until after 10:30 PM. I'm sure my computer was idle during that time frame several times as my idle countdown time is set for 1 minute. As a result, I had only 2 idle quick scans but received 3 virus definition updates. I had my weekly scan this morning while i slept, but that didn't happen when the definitions came thru. I don't rrecall if it happened over the weekend especially since it was a holiday weekend and there are less updates on the weekends.
calls:
> Scheduled _daily_ full system scans run as scheduled
If a scheduled (not manual) full scan is already running and a live update occurs, will the live update start up a quick scan?
ap:
> Under normal conditions, an idle quick scan is always trigerred after an incremental Virus defs update.
Depending on what "normal" is.
Virtually every pc is different from other pcs. No two identical.
Many NIS installations have different configurations from others.
Some observations:
Enough different people have raised this issue that there's a good chance that there might be an actual problem. This forum has a history of denying that a problem exists until after too many posts by too many people for too long a period.
If your computer hibernates, nothing is going to run during that time.
In the NIS gui, General --> Norton Tasks, set the times for Automatic Resume Delay, Automatic Tasks Delay, and Idle Time Out to very short.
Too many people, too often, and too quickly say "uninstall and reinstall." That's often poor advice (it turns out).
NIS has so many settings that this could be a configuration issue.
Auto liveupdate
pulse updates
smart definitions
apply updates only on reboot
network cost awareness
auto resume delay
auto tasks delay
idle time optimizer
idle time out
power saving mode
insight protection
performance monitoring
silent mode
As I have marked this sved and it is not I created another thread. If the mods think this should be combined I’m cook with that as long as the "solved " can be removed