Was all working perfectly a few months ago. Got confident in the product and relied on notifications and stopped checking. Suddenly saw my daughter on a blocked site recently and then checked the other stats. Web activity is still being reported but no IM and no search activity being logged. Also she is able to access any site she wants. Problem exists in Firefox and IE. Re-checked all supervisor settings and all is as it should b.
Using Online Family version 1.1.0.21; IE version 6 and Firefox version 3.0.11