No internet access after NIS08 update to desktop on 8-30-08

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Good question, I honestly do not know. I believe there was a LAN icon but that could just be in my head- I have not had to access that area in a long time.

Hello- 

I awoke on 8-31-08 to find that IE would not work on my desktop. This is after shutting down the night before right after a NIS08 update. The desktop is hard wierd, but I know there is a signal because my laptop can pick it up from the router with the same cable. I have not done the NIS08 update to my laptop for fear that I will not have any net access there as well. 

 

I have tried troubleshooting with my cable company, the modem and router company (Linksys), Norton support online chat, CNet and Windows forum lurking, and am now here.  I have tried: resetting IE default settings which disabled all of the BHO's (Browser Helper Objects), turning the NIS firewall off, and powercycleing the modem and router (before I relized they were working fine). I do not have Firefox or Opera installed to check their operation. Outlook cannot connect either. 

 

If I go to start/settings/network connections on both computers: the laptop has a LAN icon and one for the wireless router- the desktop only has a network bridge icon which says is connected. The only commonality to not having internet access is the NIS update with the possibility of a Windows update.  No one else was using the computer. 

 

Does anyone have any suggestions? 

 

Thanks

Update: They both run XP. 

Message Edited by legacybronze on 09-03-2008 12:20 PM

Sorry to go question by question, but I want to give you the right advice.

 

Do you recall ever setting up a network bridge or did someone else do the set up for you?

Im totally fine with question by question- no problem.  I obtained my desktop from a coworker that was keeping track of online bidding amounts for me on a system that I was interested in about 4 or 5 years ago.  It is a refirbished Sony Vaio.  I did not install the network bridge, he may have of or it came that way from where ever it did.  I really do not even know what a network bridge is. I cannot see your question but I hope I answered it.  If not I will post again.

If you want more information about a network bridge, you can check the help and support section right on your computer. 

 

However you state that you have wireless connection for your laptop, can see the LAN and wireless router and that computer has internet connectivity. Therefore I don't think that you would have set up a network bridge. It is not an "everyday type" of connection.

 

Do you know how to perform setting up a network connection and what settings (generally very few) you would have to enter? If not, then get back to us.  If you know how to set up an LAN then, my suggestion would be to go to Control Panel > Network Connections > Network Bridge. Right click on it and delete it. I would then set up a new LAN connection.

 

PS: I had a Network Bridge mysteriously show up on my computer a long time ago - never could figure out how that happened - may have been my error, but I just don't know.

 

 

 

It will only allow me to disable the network bridge, not delete it. I do not know exactly how to set up a LAN, but I've treid "Create a new connection" and "Set up a home or small office network" on the left hand side of the Network Connections screen without positive results.  If you have a path or link to follow for a LAN setup I would appreciate it.

 

Was it coincidental that my LAN capabilities left once the last NIS update took place?

 

I appreciate all your help.

I'm doing a lot of this from memory, but I believe that in addition to the Network Bridge, you should also see a LAN connection.

 

But I gather you only see Network Bridge?

I'm loking in my Computer Management screen to maybe do some trouble shooting there.  Any suggestions?

Thats correct. It’s like the LAN icon was removed.  In my internet options, I have auto detect set for LAN but it’s not finding it.  I will try to go through the wizard one more time.

Okay, here's one from left field:

 

Open the Main Norton Security Window and go into settings; uncheck "Protect My Norton Product"

 

Then try a System Restore to sometime yesterday before the update came in.

 

See if anything changes.

OK, I’m also a newbie with restore but it is in process for a saved date of the 28th. I found the “disable Norton…:” and unchecked it first.  The desktop is restarting now- fingers crossed.

first place im going to is Network connections to see if there is a LAN icon…

The 28th was in bold but it came back no, so I will try the next earliest day. I have maximum space available for restore points already set.

 

The 27th did not work either, I will try the last day before the issue- the 30th. nope.  Not sure why it says I have usable restore points but will not let me go back to them....

Are you sure the UNCHECK “Protect My Norton Product” in the settings area of the main Norton Protection center remained when you exited that window?

Message Edited by Phil_D on 09-03-2008 06:03 PM

legacybronze,

 

I'll be offline for a bit, but there are a lot of good people here who I'm sure will jump in to help.

 

I'll check back in a few hours.  Hopefully to see you have resolved the issue!

I found “turn on protection for Norton products” and unchecked that/hit apply/ok in the Internet security options window (Norton). I could not find it through your first suggestion. Am I in the wrong place?

Thanks Phil_D!

Yes, that is the option you need to uncheck. Have you completed the second system restore now?

 

If yes, how are things working now? Let us know the status.

 

 

I'm looking at the Symantec log viewer and here is the line of demarcation from having internet access to not:

 

Date Time 8/30/2008 at 11:00:56pm 9/1/2008 at 9:59:05 am

local IP address 192.168.1.101 127.0.0.1

Local Service Port 4091 1050

Remote IP address {removed} 127.0.0.1

Remote service port http(80) 1049

bytes sent 1543 1

bytes received 223 0

connection time 0:00:47.781 0:00:00.015

 

I'm not sure why our IP changed....

I sthere a way that I can disable Norton completly in order to try a system restore?

 

 

[edit: Removed IP Address for privacy.]

Message Edited by Allen_K on 09-03-2008 05:49 PM
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