No internet connection

Norton Security | Norton Internet Security
21

Hi -

 

Please let us know in this thread, thanks.

 

:smileyindifferent:

22

leannasue --

 

What VPN software / service do you use?  Am I correct that this is only when you are 'away from the conpany network' (at home or on the road)?

23

It is just a Microsoft VPN connection.

Device Name- WAN Miniport (PPTP)

Device type- vpn

Server type - PPP

Transport- TCP/IP

Authentication- MS CHAP V2

Compression- MPPC

PPP multilink framing- off

Then there is the server IP address and the client IP address

 

When I connect, it is looking for an IP address

 

Thanks

24

Forgot to add, yes, I only connect to VPN when at home.  Not when I am traveling.

25

Leannasue:

 

Maybe hold off on the uninstall-reinstall until the VPN connection gets looked at.

26

leannasue

 

In your History Logs (in NIS) can you go to the blocked SSDP message and post a screen shot of the 'More Details' for one of those entries?  Just make a screen shot of; open Paint and save as a png type file.  When you want to post a message here, just load the image via the 'little tree' thingy on the message editing tool bar.  Select your file and upload it; you may want to reduce the size to medium.  Do you have or did you import any custom firewall rules from NIS2008; perhaps some your IT department set up for the VPN (just curious)?

27

Ok, folks.  After 7 consecutive successful restarts, I am going to say my issue is resolved.  After reading your suggestions about reading history details, I noticed that there were several entries both when I was connected, and when I couldn't connect, saying 'Unauthorized access blocked (Open Process Token)'. Details show 'Actor:C\program files\google\update\googleupdate.exe'.  'Target C:\program files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe'

 

I remembered that I had downloaded google earth about a month ago.  I removed program google earth and also google update and rebooted.  Voila--no more of those entries in the history, and my machine is connecting to the internet every time I restart!

 

Thank you for your guidance.  You provide a great service to those of us who are not so technical.  I appreciate it!

28

Wow, you just never know what will cause an issue.  Often it’s the little thing you would least expect.

29

Hi -

 

Glad to see that you have resolved your issue - it only shows the complexities of software interaction.

 

I would like you to reinstall Google Earth, etc. and try it again just to confirm the problem.

 

Take care.

 

:smileysurprised:

 

 

30

Name of operating system: Windows 7 service pack 1

Norton Interent Security 2011 with the latest updates til 7/21/11....version id ??...i uninstalled it  dl it from norton website

Browser: Internet Explorer 9.0.8112.16421

ISP: AT&T DSL

No changes to the system....just turned on computer yesterday and it didn't work.....modem works fine wired and wirelessly plugged a laptop to check the modem and it worked fine and it picked up the wireless connection also....I connected a wireless pci adater card to the computer as well it found the signal but wouldn't allow to connect to the network.

31

sorry.....windows 7 64 bit service pack 1

32

Hi slugger26,

 

If you can get to a command prompt on your system (e.g., ===> Run/cmd )  then you might try to enter one of the TCP/IP diagnostic commands there.

 

Once you get the command prompt with the black screen, then you could type:

 

 

nslookup

 

or,

 

ipconfig/all

 

The first command will tell you whether you system is connected to working name servers. If you get some kind of error message there, then something is wrong with the name server setup or connection.

 

The second command will tell you the details of your current tcp/ip connection, and you could look at the output to see if there is anything abnormal or undefined there.  It might require a system specialist to interpret this to see if in fact there is anything abnormal there.

 

 

I have to go to a meeting right now, but I thought I would send this so you could try to do a little tcp/ip debugging in the mean time.

 

RIchD

__________

 

33

Is there anyone out there who can help......I have no interenet conncection on my computer.  I've ran scan after scan with my internet security, reset ip address and winsock and nothing has worked.  Now the internet security doesn't work, so I am at a lost.  Anyone with an answer please help.

34

thanks...

nslookup default server: unknown adress: fec0:0:0:ffff::1

ipconfig/all: server: unknown address:  fec0:0:0:ffff::1

*** unknown can't find ipconfig/all: no response from server

35

Hi slugger26,

 

Since you are using Windows 7, you have the advantage of being able to run the Windows Network Diagnostics Framework, which should be able to determine where the problem lies and offer suggestions that will restore your connectivity.  Please see the following for guidelines on running the NDF:

 

http://technet.microsoft.com/en-us/magazine/ff625276.aspx

36

I have just tried to disable the firewall and am still unable to connect to the internet. Is there anything else I can try?

37

I have recently installed 360 v5 on my Dell Inspiron 6400 laptop. Since installing, the computer failed to boot with an error message to do with the root menu. However, I had this problem fixed this week and Windows xp was reloaded. I have installed 360 again and now am unable to access the internet using my mobile data usb. I am pretty clueless about computer stuff, but thought it would be worth asking on here to find out what I need to do to enable a connection whilst keeping 360 running if this is possible?  Thanks for your help.

38

In this case,i would like to inform you that this issue need not be caused by the product.

 

Can you check if you have any other antivirus products like Microsoft Security Essentials,Mcafee,AVG or Zone Alarm installed in this computer ?

 

If yes, please remove the same and try.If not,you can uninstall the product to see if that fixes the internet connectivity.

 

From my experience,you should still have the same problem after the removal as well.

 

Seems to be there is some else from the internet service provider that needs to be take care.Can you contact them and check ?

39

Have you tried resetting IE

 

Try the following

Restart computer in SAfe mode with networking

Try to connect to internet

if its fine Reset your browser settings

Clear SSL state

 

here is the step by step guide to do that

 

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

  1. Exit all programs, including Internet Explorer (if it is running).
  2. If you use Windows XP, click Start, and then click Run. Type the following command in the Openbox, and then press ENTER:
    inetcpl.cpl
    If you use Windows Vista, click Start
    Collapse this imageExpand this image
    . Type the following command in the Start Searchbox, and then press ENTER:
    inetcpl.cpl
    The Internet Options dialog box appears.
  3. Click the Advanced tab.
  4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
  5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  6. Start Internet Explorer again.

Clear SSL State

 



  1. Exit all programs, including Internet Explorer (if it is running).
  2. If you use Windows XP, click Start, and then click Run. Type the following command in the Openbox, and then press ENTER:
    inetcpl.cpl
    If you use Windows Vista, click Start
    Collapse this imageExpand this image
    . Type the following command in the Start Searchbox, and then press ENTER:
    inetcpl.cpl
    The Internet Options dialog box appears.
  3. under Content tab
  4. click clear SSl state

restart in normal mode everything will work fine

 



40

it worked for me thank you venkat0052