This seems to happen a few times a year. I know I'm still protected as Norton 360 uses cloud type protection ... BUT, it's been almost 24 hours and I haven't even received a single small file update. Typically this can happen over the weekends and tends to be a server side issue from Norton. Running the most current version 22.20.5.39
I'm in the Northeast US, just giving a head's up that nothing looks to be coming down the Live Update chute in my area yet everything is running fine.
I've been using Norton AV products since about 1996 and don't recall going for several days with no available updates. This is disconcerting because it makes me wonder what is drifting around cyberspace looking for unprotected computers. When I see no updates, I'm not feeling protected from all of those new malwares being developed every day. Anyone know when new definitions will start flowing again? I don't think I've seen any new updates for at least three days. That's not normal. I'm still using Win7 on one computer and Win10 on another. I'm using Norton 360 Deluxe Ver. 22.20.5.39.
The problem was discussed in here
https://community.norton.com/en/comment/8465201#comment-8465201
Now it's happening again. A check of this manual update page shows definitions files are stuck at 11-6 (as we speak):
https://www.broadcom.com/support/security-center/definitions/download/detail?gid=n95
A day or so ago I was still able to download the definitions update dated 11-7. But these few days the page is not posting such updates on a daily basis. And with that, I believe customers who rely on Live Update mechanism are also likely to be affected.
Can someone please look into that and fix this mess? This year has been a mess and yet NLL has been exacerbating the problem at the consumer side even further. What a bummer!!
Had no Live Updates for best part of 48 hours - nothing at all - all auto & manual updates return 'Not Required'. Had same issue late August - a patch issued - been OK since. Aware not so much issued weekends - but nothing at all. August issue also happened over week-end - then last issue pm 21st (Friday) - next pm 24th August (Monday) Based in UK. Don't know if connected, but commenced working at same time as patch come thru' (Norton 360 22.20.5.39 running Windows 10/2004
Thank you for reporting this on the Norton Community. This issue has been fixed. Please run Liveupdate manually, and if you are continuing to see this problem, please let us know. Thanks
@mgirons
You're correct. But what I really meant is, we as consumers (power users in particular) need to monitor the situation in which the current NLL has been doing poorly (especially throughout this year when the pandemic outbreak has given them the excuse to play slacky and to cut down various resources and such) regarding their products, services, and support. Because they never really admit their errors and mistakes, in some cases even made changes to trip us (paying) consumers all -- such as the forced hijacked client software upgrade (not update) back in March, which some people can't stand with, due to various circumstances. They even went as far as (literally) balking at concerned customers and to justify their mistakes by putting sticky posts in this Forum space.
So in other words, the NLL support and staff simply cannot be trusted. If they insist on deploying stuff (as well as deprecating the old) that lead to new problems, if they force customers to comply with whatever the company fancies (through various tactics), then we should take the matter to the upper hierarchy for follow up.
anon743 - The crux of the matter is why should we need to monitor - Norton should pick this up before we do, agree with your comments 100%. Might accept issues if Norton was FREE but we are PAYING for this poor service. Issue itself needs solving once & for all, they must know the cause & temporary fix (until next time)
It's Monday 11:54pm PST, just rechecked the Broadcom Intelligent Updater page. Definitions updates are now current as of 11-9.
Right now things seem to return to normal, but that doesn't mean a repeat of the same problem is unlikely. The quality control at the NLL side of things just sucks, and this is unacceptable. We need to monitor this on frequent basis and report on any new problems should they occur......
Perhaps, being part of the older generation, we think differently to current generation. If something is not working correctly, rather than put a plaster over it, in the old days, we would resolve the issue at core level to avoid it happening again so why has Norton apparently not taken this approach. I picked this issue up after the first 24 hours of no updates coming thru', did Norton pick it up as well at that time, or, was it again, users had to let them know of the issue. I would like to think the running of the system is monitored by Norton so they pick up problems the same time as we did and then put it right there & then !!!
Yes, thanks for replying. I have successfully updated. Glad to know the service is working because you can bet the bad guys are always looking for new mischief to make.
J. Costa- you are absolutely 1000% correct and said it perfectly. That was the purpose of my post. Trying too convey the message be more on top of this and let your customers know. As you mentioned many of us spend extended time trying to to troubleshoot, since the first reaction is the problem must be my system and not Norton. I know that's exactly what I do when this issue surfaces over and over.
You try support and they have no idea and simply use their troubleshooting script, try reinstalling etc again more time wasted. You then try the forums and of course there is absolutely NO official COMMENT from Norton that they know about this issues. Try good customer service and post a notice to your paying customers so they understand what's going on. Stop having them chase answers. As we've all noted in our post this is a FREQUENT problem that surfaces often, why does it take so long to fix and there is no communication? Norton is a SECURITY/technology (struggling with this issue often) company how can we have confidence and trust we are protected for something we pay good money for.