Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract: cant create a new cloud back up
Detailed description:
Product & version number: Norton 360 premium 5.119.0.250730589
OS details:
What is the error message you are seeing? I see no option to add a cloud back up. Neither on my cell phone or on my laptop. I think there used to be a “plus” sign to create a cloud back up? I have tried to search for an answer but am at my limit of technical understanding. I have two existing backups on ,my laptop and can access them. I want to add a backup from my cell phone. Any help appreciated.
If you have any supporting screenshots, please add them:
AI Overview
Norton Cloud Backup feature, integrated within Norton 360 plans, is only available for Windows PCs and does not support Mac, iOS, or Android devices for backing up files to the cloud. While mobile apps might allow you to download previously backed-up files, the actual cloud backup process is exclusive to Windows operating systems.
Key Points:
Windows Only:
The Norton Cloud Backup feature is designed to work exclusively on Windows-based computers.
Integrated with Norton 360:
This feature is part of the Norton 360 security suite and requires a subscription that includes it.
Limitations on Mobile:
You cannot use Norton Cloud Backup to directly back up files from your mobile devices, though you can use the mobile apps to restore files that were backed up from a Windows PC.