No "protection updates" for two days now

No "protection updates" for two days now.

Posted: 20-Dec-2015 | 5:46AM • 5 RepliesPermalink


User rainbowinthedark has concerns regarding no updates and efficacy of the cloud.  
User writes <Please escalate this issue with whoever you can, it's not just me who's having this problem, so the fault is not with us the user, it's with the provider. Thanks.>
I've offered Total Cloud Protection (before) to this user with user not impressed and I've offered Official Chat this time with user decline. 
Any help, Please.