No Purge Option

I am trying to purge some backups ONLINE that are from old computers that do not exist anymore.  I do NOT have the purge option to clear this storage space.  How do I get rid of these files so I can use this space that I have paid for?

 

I already spent at least 30 minutes on live chat with Norton and got the files removed from my hard drive, but that wasn't the problem.  They assured me that the ONLINE storage would be cleared too.  It isn't...

 

Please help as I do NOT want to have to buy more storage that will be locked up forever and not reused.

 

Thank you !!!

Kari Cooper

I have followed the steps given in the "solved" posts and Live Chat Support walked me through the process of deleting the files from my computer but the online files are still online.  I still have ZERO storage space left and the files I have deleted on my Norton Backup Drive are still showing online.  The support tech assured me that those files would be removed from my online storage but it didn't work.  It has been several days now and they are still there !!!

 

Please help me,

Kari

Hi Kari,

 

I would be happy to help you resolve this issue. If you are still having trouble please send me either a forum PM or an email (you can find my address in my profile) and I will get it taken care of today. Sorry for the hassle.

I am trying to purge some backups ONLINE that are from old computers that do not exist anymore.  I do NOT have the purge option to clear this storage space.  How do I get rid of these files so I can use this space that I have paid for?

 

I already spent at least 30 minutes on live chat with Norton and got the files removed from my hard drive, but that wasn't the problem.  They assured me that the ONLINE storage would be cleared too.  It isn't...

 

Please help as I do NOT want to have to buy more storage that will be locked up forever and not reused.

 

Thank you !!!

Kari Cooper