On 4th May my facebook account was disabled without warning. I appealed but forgot to include a copy of my id. I appealed again but didn't get the automated reply saying they would contact me soon like with the first appeal. After more than 2 weeks I still had no reply. Then I thought maybe the reply had gone to my Hotmail account I used when I set up facebook but I have been locked out of that for a few years now and cannot get it back. I login to facebook with my outlook account and that's the e mail I gave them when I appealed so why have I not had a reply. I have sent more appeals with my id, replied to the first e mail asking to contact me at outlook, but still nothing. As well as all my family photos and videos I also run 18 large groups I have pent 2 years building and I was the only admin. My mods cannot add me back as admin, the only way to get control of my groups back is to get my account enabled. How else can I make facebook aware of how to reply to my appeal.
Hello danny. Exactly how was a Norton product involved? Cheers!!