No se pudo descargar error en examen de virus

[SANTANDER_FERNI]

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Issue abstract:

Detailed description:

Product & version number:

OS details: CUANDO INTENTO BAJAR ALGÚN DOCUMENTO EN PDF ME SALE NO SE PUDO DESCARGAR ERROR EN EXAMEN DE VIRUS, DESDE QUE INSTALÉ EL NORTON

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@SANTANDER_FERNI

WHEN I TRY TO DOWNLOAD A PDF DOCUMENT, I GET A FAILURE TO DOWNLOAD, VIRUS SCAN ERROR, SINCE I INSTALLED NORTON

Hello @SANTANDER_FERNI
Recent…Norton 360 install?
What device security before Norton?

What’s Norton 360 version number?

Does Norton LiveUpdate run?
Does Norton QuickScan run?

Does machine Restart (not Shut down) help?

Can you share .pdf document source. Maybe, I can try to reproduce.

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Basic Troubleshooting Steps
Clear Browser Cache and Data: Corrupted cache files can cause download issues. Clear the cache, cookies, and history for your web browser.
Restart Your Browser: Close and reopen your web browser to resolve minor glitches.
Update Your Software: Ensure your web browser and antivirus/security software are updated to their latest versions.
Disable Real-time Protection (Temporarily): Your antivirus software might be incorrectly blocking files. Temporarily disable your antivirus’s real-time protection. Remember to re-enable it after testing.
Try Incognito/InPrivate Mode: This disables browser extensions and add-ons, helping to identify if one of them is causing the error.
Try a Different Browser: Test downloading the file in another web browser to determine if the problem is specific to your current browser.

AI responses may include mistakes.

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AI Overview
To resolve “FAILURE TO DOWNLOAD, VIRUS SCAN ERROR,” you should first try restarting your browser and computer to clear temporary issues. If that doesn’t work, temporarily disable your antivirus or Windows Security’s real-time protection to see if it’s causing a false positive. If the issue persists, clear your browser’s cache and cookies, update your browser, and ensure your antivirus definitions are up-to-date. If the problem continues, check for sufficient disk space in your Downloads folder, scan your system for corrupted files using sfc /scannow, or try downloading the file from a different browser or source.

Restart Your Computer and Browser

• Restart Your Computer: A simple restart can resolve many temporary software conflicts.
• Restart Your Browser: Close and reopen your web browser, or try using the chrome://restart command in the address bar if you’re using Chrome.

Temporarily Disable Antivirus Software

• Turn Off Real-Time Protection: Disable your antivirus or Windows Security’s real-time protection briefly to see if it’s incorrectly flagging the download as a threat.
• Re-enable After Download: Remember to turn your real-time protection back on immediately after the download is complete to keep your system protected.

Clear Browser Cache and Cookies

• Clear History and Cookies: Corrupted cache and cookies can sometimes cause download issues. Go to your browser’s settings and clear your browsing data.
• Reset Browser Settings: If clearing the cache doesn’t work, try resetting your browser’s settings to their original defaults.

Update and Check Antivirus Software

• Update Virus Definitions: Ensure your antivirus software is up-to-date with the latest virus definitions to prevent false positives.
• Update Browser: Make sure your web browser is updated to the latest version.

Check for System and Disk Issues

• Check Disk Space: Ensure you have enough free space in your Downloads folder and on your C: drive, as this can sometimes prevent proper saving of downloaded files.
• Run System File Checker: Open Command Prompt as an administrator and run the command sfc /scannow to check for and repair corrupted system files.

6. Try an Alternative Approach

• Use a Different Browser: Try downloading the file using a different web browser to see if the problem is specific to one application.
• Download from a Trusted Source: Make sure you are downloading the file from a reputable and trusted website.

AI responses may include mistakes.

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• https://community.norton.com/t/even-though-i-have-no-virus-protection-on-my-computer-im-unable-to-download-the-norton-file-because-it-tells-me-download-failed-because-virus-scan-failed/400456
• https://learn.microsoft.com/en-us/answers/questions/2365862/download-failed-virus-scan-failed
• https://www.majorgeeks.com/content/page/virus_scan_failed_or_virus_detected_error.html

[SoulAsylum]

@SANTANDER_FERNI Do you have this setting enabled in your Norton settings?

SA