No Way to select Files to be excluded by SONAR!

Norton Security | Norton Internet Security
1

 

I often need Files on my PC that are not known by SONAR.

 

So i have to STOP Sonar everytime i start some of these *.exe Files.

 

Normal excluding in the NIS  2010 Settings are ignored by SONAR.

 

Even if i use the Undelete Function of NIS2010 and use the Checkbox to exclude the File from Scanning does not make any Effect.

 

Sorry Guys, this seems to be Crap. :smileymad:

 

2

Any by the Way - there is no longer any Option to send Files to Symantec to let them see and check that the Files are beeing detected by SONAR without any Reason. :smileyindifferent:

3

Hello, redlabour. Check this  sticky post and see if you think it applies to your situation:

 http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=73076

4

This definitely is a problem.  See the discussion at

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=71304&view=by_date_ascending&page=2

 

I have my doubts this will be resolved soon and effectively, especially for people that use executables/tools that are not used widespread -- which seems the be the criteria used by SONAR.  I.e., this is not like Auto-Protect which I assume uses known signatures, etc.

 

Lester

5

I know the Hotfixe for "Auto-Protect" but this does not solve the whole Problem.

 

The Programms "specially Gametrainers" are still crashing - in fact they are only not longer detected as a Risk. 

6
redlabour wrote:

 

 

Even if i use the Undelete Function of NIS2010 and use the Checkbox to exclude the File from Scanning does not make any Effect.

 

 

Hi RedLabour,

 

This issue has been reported by a few users and we have posted a HotFix at http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=73076. Now when you restore the file from Quarantine and click the "Exclude this file from future scans" checkbox, SONAR will not touch it again.

 

Thanks,

 

Shane.

7

Hi shane_pereir,

 

this does help in first Instance - but the Restrictions stell keep on going in the Background:

 

 http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=73149

8

Once you restore the files SONAR wont touch them. So something else is going on here. Can you look through the Security History logs for anything suspicious. Specifically look in the Tamper Protection area.

 

Shane.

9

It seems that the Spywarescanner is still watching the Files for Keylogger Activities.