I have found that if you go to “file actions” and request a download of a file (in my case, I tried a number of MS Excel spreadsheets), Norton Online Backup will search for the file and will display a message “Retrieving file, please wait …”. After several minutes of retrieving, it will download the file from the most recent backup. So far, so good.
I modified that file the next day, and NOBU did another backup. The next day, I modified the file again and NOBU did another backup. I then attempted to download that file again from the most recent backup, but instead of NOBU searching the files again for several minutes, it immediately displayed my download result from 2 days earlier.
I subsequently found that if you download a particular file for the first time, it will correctly download it from the most recent backup. However, if you try to download the same file again at any time in the future, it will always display the result of the first download that was done.
A couple of points that I should mention:
- This problem only occurs when using the “download a file” function. It does not seem to happen when using the “restore files” function. Files will always restore from the most recent backup, even if they have been restored before.
- I have 3 home computers set up on my account. If I download a file from one computer and then attempt to download the same file from another computer a couple of days later, it will still display the same file from the first download done on the first computer a couple of days earlier. For this reason, I think that the problem is with Norton Online Backup, not with my system.
Can anyone help me with this please?