NOBU Purge in Progress

Archive
1

Norton Online Backup has been  "Purge in Progress" since April 20th..  Live chat support could not solve the problem.  Case <removed>.  

 

 

Please help to stop this purge.

 

Thanks,

 

John

 

[Edit: Masked the Case ID to conform with the Participation Guidelines and Terms of Service]

2

Hi @thegs, 

 

I have went ahead and cancelled the purge process which was froze. You can now try again to purge the files. Please let me know if you still facing any issues. 

 

Thanks, 

Prasad B

3

I need help again.  NOBU has been "Pruge in Progress" since 5/11/2014 this time.

 

Regards,

 

thegs

4

Hi @thegs, 

 

I have cacnelled the Purge process again. You should be good now. 

 

Thanks, 

Prasad B

5

I have same issue.  Purge running for 4 weeks.  Please stop it.

6

Hi @wthomas, 

 

I have cancelled the Purge Process. You should not see the issue anymore. 

 

Thanks, 

Prasad B

7

Please cancel the Purge in Progress again.  It has been stuck for a few days now.

 

Thanks!

8

Hi @thegs , 

 

The Purge job has been cancelled. 

 

Thanks, 

Prasad B

9

I guess this is the place for this, I've had a purge going since 6/27/14. Can you give me some love?

10

Hi @Junkyname  , 

 

The purge process has been cancelled. 

 

Thanks, 

Prasad B

 

11

Once again I have a stuck purge, can you kill it for me? Maybe they can create a Stop Purge button in NOBU when this happens?

12

Hi @Junkyname , 

 

Sorry you had to face the problem again. I have cancelled the pending Purge job. 

 

Thanks, 

Prasad B